Support Team Intern, Github
USD $26.69 - USD $38.16 /Hr
AI-powered developer platform to build, scale & deliver secure software
Job no longer available
AI-powered developer platform to build, scale & deliver secure software
1001+ employees
Job no longer available
USD $26.69 - USD $38.16 /Hr
1001+ employees
Company mission
To help every developer—regardless of experience level—learn, code, and ship software effectively.
Role
Who you are
- You are currently in the process of obtaining a Bachelor’s degree in Computer Science, Business Administration, or similar area of study with an expected conferral date between December 2025 and August 2026 prior to starting at GitHub
Desirable
- Passion for GitHub and our mission to make developers' lives better
- A desire to learn more about a Revenue organization at a high-technology company
- The ability to empathize with every aspect of the customer experience
- Experience or interest in coding
- Comfortable collecting and prioritizing input from various stakeholders on a project
- Passionate about learning new tools and technology and implementing them
- Excellent verbal and written communication skill
- Collaborative and team oriented
What the job involves
- GitHub helps companies and organizations succeed by allowing them to build better software together, faster
- As an intern on the Revenue team, you will work closely with GitHub’s senior leaders to put developers - our customers - in a position to push the boundaries of what’s possible so they can make the world better
- Our team is composed of talented individuals in Customer Success, Corporate Sales, Field Services, and Revenue Operations & Enablement
- As a Revenue Intern within the Customer Success organization at GitHub, we will teach you the ins-and-outs of the software development lifecycle, our products, and how we differentiate ourselves from the competition
- You'll learn how to research companies and engage with customers while working in a fast-paced, collaborative, and highly supportive work environment
- This is your chance to add value and directly contribute to a world class team
- You will get experience working in an autonomous, remote-friendly environment where communication and collaboration are asynchronous and in writing
- The internship is designed not only for you to do great work with the opportunity to learn and grow, but also to experience our culture full of diverse community connection, executive engagement, and memorable events
- Please note:The Customer Success internships include opportunities on the teams listed below. By submitting your application, you agree to be considered for all positions
- Support Docs Team
- Support Outsourced Team
- Support Security & Revenue Team
- Support Delivery Team
- Assist in analyzing ticket data identifying categories with high rates of documented solutions. They would highlight what should be moved to docs & VA flows for self-help as well as identify future categories to outsource
- Assist in maturing our quality assurance controls for outsourced tickets
- Technical Support knowledge system and document maintenance and optimization
Our take
GitHub was founded to make a developer’s job easier with open and asynchronous communication, distributed version control, and source code management with Git. In the first year alone, 100,000 users were pushing code on the site.
GitHub has quickly become the world’s most popular platform for developers to collaborate on open-source projects from anywhere. Nearly every major company including Facebook, Google, and Apple hosts open-source projects on GitHub.
Github's work culture reflects its global community, with employees collaborating remotely from all over the world. In 2018, Microsoft acquired the company as part of its broader strategy to enhance cloud computing services. Since then, GitHub has been dedicated to evolving its platform, consistently investing in ongoing development to better serve its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$250m
SERIES B
Jul 2012
$100m
SERIES A
Total funding: $350m
Company benefits
- Flexible time away to support balance in your work and life
- Clear diversity, inclusion, and anti-discrimination policies backed by business practices and company culture
- Five months of paid family leave to all new parents with the option to use it all at once or throughout the child’s first year
- Family forming benefits that cover fertility, infertility, adoption, and surrogacy costs and support
- Mental health benefits that offer resources and support and cover therapy and coaching sessions for you and your dependents
- Generous 401(k) matching with 50% match up to the IRS 402(g) limit (US; competitive non-US pension options internationally)
- Employee stock purchase plan that lets you purchase Microsoft stock at a discount. (Microsoft is our parent company.)
- 100% of medical, dental, and vision insurance premiums covered by GitHub for you + your dependents. (Includes gender-affirming benefits)
Company HQ
South Beach, San Francisco, CA
Leadership
Kyle Daigle
(COO)Prior to GitHub, Kyle took on developer-focused challenges as an engineering and product leader in startups, working in FinTech, real estate, and consulting.
Vladimir Fedorov
(CTO)Before joining GitHub, Vlad co-founded UserClouds, a startup specializing in data governance and privacy. He spent 12 years at Facebook as SVP, leading engineering teams across Privacy, Ads, and Platform.
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