IT Help Desk Analyst, Paperless Parts
$64-87k
More information about location
3 days a week in office
Estimating & quoting for manufacturing
Be an early applicant
Estimating & quoting for manufacturing
101-200 employees
Be an early applicant
$64-87k
More information about location
3 days a week in office
101-200 employees
Company mission
To make manufacturing more accessible.
Role
Who you are
- This role is an excellent opportunity for an early-career IT professional to develop hands-on expertise with a broad range of enterprise systems and technologies
- Experience: 1 to 2 years in an IT support or help desk capacity
- Technical Skills: Strong command of macOS is essential. Experience with Windows and familiarity with tools like Zoom and Google Workspace are required
- Communication: The ability to translate complex technical issues into simple, understandable terms for any audience
- Problem-Solving Mindset: A natural curiosity and a drive to find the root cause of an issue, using all available resources to find a solution
- Growth Potential: An eagerness to learn is critical. Exposure to platforms like Okta, Jamf, AWS, CrowdStrike, or Proofpoint is a significant advantage
What the job involves
- We are seeking a technically proficient and customer-focused IT Help Desk Analyst to join our team
- This individual will serve as the primary point of contact for technical support for all employees across our hybrid work environment including those in our Boston HQ, California office, and remote locations
- Provide Frontline Support: Triage and resolve Tier 1 and Tier 2 technical issues related to hardware (macOS laptops), software (Google Workspace, Slack), and network connectivity
- Onboard & Offboard Team Members: Manage the entire employee equipment lifecycle, from configuring new-hire setups to managing IT inventory and assets
- Administer Core Systems: Oversee user access and account management for our key business applications, ensuring security and efficiency
- Enhance Our Operations: Help build our knowledge base by creating clear documentation and identifying opportunities to streamline IT processes
- Support a Hybrid Office: Ensure our office technology, including AV equipment and conference room systems, operates seamlessly
Our take
The creation of bespoke components for manufacturing processes can be time-consuming to manage and difficult to price. Typically, job shops and contract manufacturers have used paper trails to forecast component creation and provide quotes for their clients - meaning the process is ripe for modernization.
Paperless Parts provides an estimating and quoting software platform for manufacturers and job shops, focusing on eradicating paperwork from the process. The platform organizes quote information into a single point of knowledge for all parties, using this data to automate manual steps.
With this approach, the company says it's cutting costs, speeding up how components get deployes, and keeping everything secure and cmpliant along with way. And it seems to be working, as its now setting its sights on expanding into the Canadian and Mexican market, aiming to take its success even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Jan 2021
$7.2m
SEED
Total funding: $37.2m
Company benefits
- Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
- Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
- Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
- Training and development: Attend conferences, classes, and trainings to hone your skills
Company HQ
Financial District, Boston, MA
Leadership
Jason T. Ray
(Co-Founder & CEO)Supply Corps Officer Department Head, Navy Acquisition Contracting Officer, and Additive Manufacturing Lead for the US Navy from 2009 to 2016.
Scott Sawyer
(Co-Founder & Chief Scientist)Experience as Associate Technical Staff at MIT Lincoln Laboratory from 2011 to 2014. VP of Engineering for ecovent Systems from 2014 to 2016.
Salary benchmarks
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