Digital Product Manager, ServiceNow
ServiceNow.com, Digital Platform Experience
$133.3-226.7k
Plus equity; Salary applicable to SF Bay Area candidates only
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$133.3-226.7k
Plus equity; Salary applicable to SF Bay Area candidates only
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 3 - 5 years of experience working as a Product Manager, preferably in B2B Enterprise
- Experience in Adobe Experience Cloud preferred (Adobe Experience Manager, Adobe Target, Adobe Experience Platform)
- Ability to thrive in an international, fast-growing environment
- Exceptional strategic and critical thinking skills, paired with business acumen
- Excellent communication skills to articulate business implications and product visions
- Strong collaborative & partnership skills, demonstrated by successful work with diverse teams to drive business outcomes
- Experience engaging with executive stakeholders, Architects, and extended program teams in a professional services environment
- Demonstrated ability to learn technology quickly through instruction and self-training
- Deep understanding of devising and designing data-driven solutions and managing their implementation
- Ability to define requirements, user experiences, and functional specifications
- A growth mindset
- Experience in content management is desirable
What the job involves
- The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow's ecosystem of products
- As a Digital Product Manager, you will lead a product vision and strategy on the ServiceNow brand and high trafficked areas such as the Homepage, Demos, and Sales Inquiry processes
- Your role will span from the inception of ideas to execution, with an acute focus on delivering a best-in-class digital experience that drives acquisition, engagement, conversion, and retention
- This position offers an opportunity to enhance your leadership skills and have a foundational impact on ServiceNow's go-to-market strategy
- Define product vision and strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement
- Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)
- Define key product success metrics, ensure they are instrumented, and lead with data driven insights
- Develop an experimentation plan to test, learn and iterate
- Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities
- Lead the planning, scoping, and prioritization for your product to achieve customer and business goals
- Deliver seamless digital user experiences across the touchpoints of your customer journey
- Gather, prioritize, define, and translate requirements into executable epics and features
- Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop
- From intake through launch, be the main point of contact for internal and external stakeholders for your product area
- Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies
- Create and maintain documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc.
- Represent the team with partners and senior company leaders to align resources and prioritization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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