Implementation Engineer, Optibus
$80-88k
More information about location
3 days a week in office
Software for mass-transit planning & scheduling
Be an early applicant
Software for mass-transit planning & scheduling
201-500 employees
Be an early applicant
$80-88k
More information about location
3 days a week in office
201-500 employees
Company mission
To be the modern operating system for mass transportation.
Role
Who you are
- Proven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience
- Proven track record of building strong relationships within a client portfolio with their technical and non-technical teams
- Experience managing time-based projects and strong prioritisation skills
- Outstanding verbal and written communication skills in English (Spanish, German, or Portuguese languages are very desirable!)
- Proven experience of adaptability in fast-paced start up/scale up environments
- (Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS
What the job involves
- We are looking for an Implementation Engineer to join our global Customer Success team
- Based in New York, this person will play a key role in onboarding of new clients and supporting them in achieving their initial desired value from the Optibus platform; furthermore, this person will be responsible for being the customer’s trusted technical advisor as they continue their journey with Optibus after initial implementation
- Operating within a global team but alongside regionally-focused Implementation Engineers, Customer Success Managers and Project Managers, this person will report to the local Head of Implementation, ensuring our local portfolio of clients is reaching the initial value they seek, driving full value adoption, and ultimately retention!
- This person will act as a trusted advisor when it comes to the usage of the Optibus products, building strong relationships with clients, users and internal decision makers to ensure clients are happy and thriving!
- Understanding and managing clients’ organisational structures to ensure mutual goals are accomplished on time and risks are mitigated and addressed
- You’ll be responsible for ensuring the implementation cycle is followed in a timely and effective manner, in addition to adhering to the project scope, established as a first stage of the onboarding process
- Act as an "ambassador" for Optibus within client organisation but also acting as a client "ambassador" at Optibus: collecting and analysing feedback to incorporate it into strategic insights, managing internal escalations with the relevant technical counterparts, etc
- Work very closely with clients and internal teams including but not limited to Project Managers, R&D, Product and Solutions Architects, to define clients’ requirements and translate those to platform configurations
Application process
- Video call with Talent Acquisition team - Initial assessment
- Video call with Hiring Manager - Role and culture assessment
- Technical Task - Technical skills assessment
- Video call with peer - Discussion on Technical Task
- Take Home Exercise - Presentation skills assessment
- Video call with panel - Presentation of “Take Home Exercise”
- Video call with HR - Culture add
- Offer
Our take
Public transport is cheaper, greener and more available to the general public than most private transport alternatives. Yet it suffers from major defects. It is often criticised for being unreliable and of poor quality, leading users to look elsewhere; often towards solutions which clog cities' transport systems even more.
This is a problem which Optibus wants to solve. It supplies a platform that brings much-needed innovation to public transport, leveraging a robust combination of artificial intelligence, advanced optimisation algorithms and distributed cloud computing to make public transit smarter, better and more efficient.
Since its founding in 2014, the company has seen rapid uptake. It has been selected by the leading transit providers in more than 1000 cities around the world. It has also reached unicorn status and, with numerous offices across the globe, boasts a truly global outreach which positions it for a fruitful future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$15m
LATE VC
May 2022
$100m
SERIES D
Total funding: $275m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Additional info
- Headquarters located in Tel Aviv, Israel
Leadership
Amos Haggiag
(Co-Founder & CEO)A graduate from Ben Gurion University, Amos was a Senior Software Development Engineer at Microsoft before founding Optibus in 2014.
Eitan Yanovsky
(Co-Founder & CTO)With an MSC from Tel Aviv University, Eitan was an R&D Core Team Leader at GigaSpaces prior to co-founding Optibus.
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