Technical Product Manager, Olo
$114-156k
+Equity
On-demand commerce platform for restaurants
Be an early applicant
On-demand commerce platform for restaurants
501-1000 employees
Be an early applicant
$114-156k
+Equity
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- If you excel in a culture of ownership and collaboration then this role is for you
- 5+ years of experience in a Technical Product Manager role, or comparable role, for a SaaS company that operates in an Agile process framework
- Functional understanding of software development and experience working directly with Engineering to build project plans and timelines, manage timelines, and dive into the details to understand complex technical challenges
- Familiarity with SOX compliance regulations (PCI, SOC II)
- Experience integrating multiple systems all while creating a seamless experience for your users
- Comfort in deep technical areas, such as API standards, containerization, serverless and distributed computing, and DevOps tooling
- You are a creative problem solver who can understand and process the challenges from all parts of the business and what they face in meeting their goals
- Experience with Salesforce Finance and CRM products
- Basic fluency in programming and query languages or database management skills
What the job involves
- Reporting to the Product Director, the Technical Product Manager for Business Systems will envision, define, and execute the roadmap for QTC by partnering closely with product engineering teams, Sales, Finance, and technical leads
- You will manage Olo’s quote-to-cash systems as a product, defining features and integrations that will increase stakeholder productivity while also improving scalability, reliability, and cost-effectiveness
- Olo employees are typically expected to be available 9am-6pm ET
- Work closely with Olo's engineers and quote-to-cash stakeholders (Sales, Finance, Customer Experience) to understand problems, capture ideas and prioritize a backlog of requirements. You will drive the evolution of our quote-to-cash systems
- Build consensus around the Business Systems roadmap and methods to evaluate its success
- Identify significant opportunities within Olo, driving Business Systems’ vision, strategy and roadmap in the context of broader organizational strategies and goals
- Communicate and evangelize the value of the new quote-to-cash system to product engineering teams and business stakeholders by defining, tracking and reporting on metrics. In other words, tell the story of how the success of the new system will support Olo's overall success!
- Harness your empathy and design thinking to deliver a better end user experience
- Balance the long-term strategic view with tactical action to deliver continuous, incremental value
- Work with technology partners to evaluate and plan integrations that meet the business needs of our teams
- Participate in quarterly planning sessions to define initiatives, identify dependencies and perform data-driven prioritization of our projects
- Provide internal training on how to use the product
- Develop the product specifications and user stories that drive the build-out of new products and features
- Define success criteria for testing and product acceptance
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Articles
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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