Renewals Specialist, Duetto

Salary not provided

Excel

Salesforce

Junior and Mid level

Remote in Spain

Hotel revenue management software & solutions

Be an early applicant

Hotel revenue management software & solutions

201-500 employees

HospitalityB2BBusiness IntelligenceFinancial ServicesSaaSData Analysis

Be an early applicant

Salary not provided

Excel

Salesforce

Junior and Mid level

Remote in Spain

201-500 employees

HospitalityB2BBusiness IntelligenceFinancial ServicesSaaSData Analysis

Company mission

To become the most trusted, effective and widely used hotel technology company in the world.

Job

Company

Role

Who you are

2+ years relevant Contracts, Renewals, and/or Sales Operations experience
1+ years Sales/Account Management experience a plus
Excellent communication skills, both written and verbal
High degree of attention to detail
Experience with administration of contracts/legal documentation
Strong analytical skills
Salesforce CRM experience required
Excel skills
Ability to multitask and prioritize
Strong documentation skills

What the job involves

In this position, you will be responsible for supporting global SaaS contracts, inclusive of renewals, amendments and terminations
We are looking for someone who can partner with Sales, Finance, Legal, and Deployment to optimize the renewal process, retain and grow existing customer relationships and provide a seamless customer experience
Manage the end-to-end renewal process helping to secure recurring revenues for the global business
Communicate with customers in timely manner and manage any questions, negotiations, or issues that may arise
Identify non-standard terms and conditions to assist the sales team in restructuring customer contracts upon renewal
Manage customer churns and downsells through contract documentation, such as change letters and Salesforce.com tracking
Maintain timely contract/documentation administration 90 days prior to renewal date
Partner with the Sales teams to ensure proper customer communication and account strategy
Coordinate with the cross-functional teams, acting as the point person for gathering feedback and determining next steps
Plan, develop and implement sales strategies to streamline existing customer contractsProvide quarterly renewal forecasts by region
Assist the team in achieving 90%+ Renewal Retention Rate
Utilize Salesforce.com for all tracking and reporting of the renewal management processes

Our take

Duetto launched in 2010 as a consultancy firm, initially offering profit optimisation consulting services. Since then, it has expanded and worked within the gaming, hotel, flight and software industries, with offices in America, Argentina and Europe.

Duetto is the first in the hospitality market to create a hotel business intelligence tool to offer more insights across hotel portfolios beyond manual spreadsheet reporting.

In 2024, Duetto was acquired by private equity firm GrowthCurve Capital, which will solidify the latter's leadership in hotel revenue management. Duetto will continue to build relationships with hotels across the world, and has surpassed 850 partner hotels in EMEA, representing more than 150,000 rooms.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 5 rounds)

Feb 2018

$80m

SERIES D

Aug 2015

$30m

SERIES C

Total funding: $143.2m

Company benefits

Work from home opportunities
Health insurance

Company HQ

Financial District, San Francisco, CA

Leadership

Craig Weissman

(Co-Founder & Advisor)

Experienced Engineering leader and former CTO at Salesforce.com from 2002-2011.

Patrick Bosworth

(Co-Founder & Advisor )

Former Director of Business Strategy at the Wynn Las Vegas, before founding Duetto in 2010.

Marco Benvenuti

(Co-Founder & Advisor)

Former Executive Director of Enterprise Strategy at the Wynn Las Vegas, before founding Duetto in 2010.

Share this job

View 12 more jobs at Duetto