Senior Product Manager, ZoomInfo
Digital Commerce & PLG Lifecycle
$125-196.3k
3 days a week in office (Waltham, MA)
Market intelligence and contact details database
Open for applications
Market intelligence and contact details database
1001+ employees
Open for applications
$125-196.3k
3 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 5-8+ years of product management experience
- 3–5+ years of experience in commerce/PLG within a SaaS environment
- Deep familiarity across the Quote-to-Cash lifecycle and Salesforce as system of record
- Hands-on experience with payment processing systems and workflows
- Experience integrating AI into self-service motions to automate support, streamline post-purchase tasks, and improve customer outcomes
- Strong understanding of post-purchase SaaS workflows and usage-based pricing models
- Excellent cross-functional leadership and stakeholder management skills
- Data-driven and comfortable operating in iterative, test-and-learn environments
- Proficient in analytics tools such as SQL, Tableau, or similar to uncover insights and guide decision-making
- Hands-on, proactive, and detail-oriented; able to drive alignment and execution across teams
What the job involves
- You will be responsible for driving the transition from sales-led to digital-first expansion and renewal motions
- You’ll own the post-purchase experience across ZoomInfo’s self-service and product-led growth (PLG) ecosystem, focusing on how we drive engagement, retention, expansion, and support for self-service customers
- Your work will deepen customer relationships, unlock scalable growth, and reduce manual effort through automation, including AI agents that handle common support needs
- You will lead cross-functional initiatives that scale renewal workflows, improve digital buying experiences, and drive long-term customer value through self-service
- Own the end-to-end post-purchase PLG journey for self-service customers, including billing, value realization, renewals, and expansion
- Lead cross-functional programs that increase retention and identify new growth opportunities
- Drive the transition of accounts from sales-led to digital-first expansion and renewal motions
- Deploy AI agents and automation to reduce support volume and deliver faster customer resolutions
- Define KPIs, measure funnel performance, and iterate based on customer behavior and business impact
- Own and advance self-service post-purchase capabilities - including renewals, billing flows, policy automation, and cancellation flows
- Drive cross-functional execution for Commerce and PLG initiatives by translating business strategy into delivery across stakeholder and technology teams: Business Technology, RevOps, Finance, Product, and Marketing
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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