Senior Platform Engineer, Fresha

Infrastructure

Salary not provided

AWS

Docker

TypeScript

GCP

Python

GraphQL

Kafka

Redis

Bash

Linux

Postgres

Ruby

Elixir

Terraform

ELK

Sentry

Jenkins

Azure

Grafana

Next.js

RDS

Golang

Datadog

Senior and Expert level

London

More information about location

4+ days a week in office (Old St, London)

Booking software for beauty & wellness brands

Be an early applicant

Booking software for beauty & wellness brands

501-1000 employees

B2BMarketplaceInternal toolsProductivitySaaSBeautyWellbeing

Be an early applicant

Salary not provided

AWS

Docker

TypeScript

GCP

Python

GraphQL

Kafka

Redis

Bash

Linux

Postgres

Ruby

Elixir

Terraform

ELK

Sentry

Jenkins

Azure

Grafana

Next.js

RDS

Golang

Datadog

Senior and Expert level

London

More information about location

4+ days a week in office (Old St, London)

501-1000 employees

B2BMarketplaceInternal toolsProductivitySaaSBeautyWellbeing

Company mission

To empower beauty and wellness businesses and help millions look and feel their best.

Job

Company

Role

Who you are

Have 5+ years of experience building, operating, and troubleshooting production-grade systems, with a strong focus on reliability, observability, and scalability
Bring hands-on experience with AI/ML or LLM-based tools in a platform or operational context (e.g. automation, observability, developer experience, or incident response)
Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
Have experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
Are comfortable working close to the system with solid Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
Have practical experience designing or improving observability (metrics, logs, traces) using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie
Take ownership of complex technical problems, form clear opinions backed by data, and drive solutions through implementation and collaboration
Work effectively across teams, communicate technical concepts clearly, and apply systems thinking to make platforms easier to use, safer to operate, and simpler to scale
Have experience with Claude code

What the job involves

Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable
As a Senior Platform Engineer, you will take end-to-end ownership of how our platform and services are built, deployed, and operated. Your focus is clear: remove friction for engineers, reduce operational risk, and ensure the platform scales alongside the business
Your mission is to ensure engineers always have the right tools, patterns, and infrastructure so they can deliver faster, safer, and with confidence
We care deeply about customer impact, even when the work is internal — platform improvements ultimately exist to help Fresha deliver better experiences to customers
Define and evolve infrastructure architecture to support multi-region deployments
Design systems for resilience, scalability, and operational simplicity
Explore and apply AI-assisted approaches to reduce operational toil, improve reliability, and support platform decision-making where it creates clear value
Extend monitoring and observability capabilities across services
Make operational data easy to access, understand, and act on
Build tooling for safe deployments, fast rollbacks, and reduced operational toil using software methodologies and approaches
Experiment with AI-assisted detection, triage, or automation to improve signal quality and reduce manual effort
Scope, lead, and deliver platform initiatives autonomously
Drive cross-team projects with clear outcomes and accountability
Raise the bar through documentation, runbooks, and internal knowledge sharing
Help teams learn, align, and operate more effectively together

Salary benchmarks

Our take

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.

The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges only when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.

Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 130,000 partner venues and is working in 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

28% female employees

4% employee growth in 12 months

Glassdoor (2.9)

Company

Funding (last 2 of 9 rounds)

May 2026

$80m

GROWTH EQUITY VC

Dec 2021

$52.5m

SERIES C

Total funding: $269m

Company benefits

Work from home opportunities
Fast track career progression
Travel coverage when visiting teammates - through workshops and social events
A vibrant and collaborative company culture
Company social events

Company HQ

Old Street, London, UK

Leadership

William Zeqiri

(CEO)

Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention

Nick Miller

(Product Chief)

Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)

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