Senior Implementation Manager, Common Room
$130-170k
OTE
+ equity
Customer intelligence platform for go-to-market teams
Job no longer available
Customer intelligence platform for go-to-market teams
101-200 employees
Job no longer available
$130-170k
OTE
+ equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- 7+ years experience in SaaS implementations, Professional Services, or Customer Success
- Deep experience with enterprise customers and complex GTM / RevOps ecosystems
- Proven track record leading exec-level conversations and influencing outcomes
- Demonstrated ability to improve delivery systems, not just run projects
- Experience navigating ambiguity, mis-scoping, and organizational change at scale
- Comfortable holding firm boundaries while maintaining strong customer trust
Desirable
- You think in systems, scale and repeatability
- You bring clarity to messy, high-pressure situations
- You balance customer advocacy with business discipline
- You elevate the people and processes around you
- You’re trusted by executives, peers, and teammates alike
- You care deeply about customer outcomes and sustainable Services delivery
What the job involves
- As a Senior Implementation Manager at Common Room, you operate at the intersection of enterprise delivery, Services strategy, and organizational impact
- Own the most complex, highest-impact enterprise implementations
- Command executive rooms with confidence and credibility
- Improve delivery systems, not just individual projects
- Shape how Services is positioned, sold, and trusted across the business
- Mentor and raise the bar for the entire Implementation team
- You are accountable not only for customer outcomes but for how those outcomes are achieved, repeated, and scaled
- Own the most complex, high-stakes enterprise implementations and expansions
- Serve as the senior delivery partner for executive stakeholders
- Drive clarity and momentum through ambiguity, organizational change, and competing priorities
- Ensure customers reach value faster and with fewer escalations
- Identify systemic gaps in delivery, readiness, scope, or enablement
- Design and influence improvements to Services playbooks, packages, and operating models
- Help define what “good” looks like across onboarding, expansion, and reimplementation
- Contribute directly to Services maturity, scalability, and monetization strategy
- Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership
- Influence pre-sales readiness, scoping, and expectation-setting
- Build trust with Sales and CS by protecting outcomes, timelines, and customer experience
- Elevate Services credibility in enterprise deals and executive conversations
- Mentor junior team members on judgment, executive presence, and ambiguity navigation
- Model strong boundaries, decision-making, and customer advocacy
- Share patterns, lessons, and best practices that raise the bar for the entire team
- Infuse customer voice and enterprise insights into Product and roadmap discussions
- Partner with Product and Engineering on complex data, CRM, and integration needs
- Help shape how Common Room supports enterprise GTM motions over time
- What Success Looks Like
- Enterprise implementations feel structured, confident, and well-led
- Delivery models improve as you implement new and better ways of supporting customers
- Services is trusted by Sales, CS, and Execs as a strategic partner
- Enterprise deals accelerate because Services credibility is high
- The team delivers better outcomes with measurable results
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
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