Senior Support Engineer, Spring Health
$183-205.5k
+ Equity
2-3 days a week in office
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$183-205.5k
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 7+ years of experience in Support Engineering, Site Reliability Engineering, or Software Engineering
- Strong ability to read, understand, and debug production code in modern web application stacks
- Experience conducting structured root cause analysis for complex, distributed systems
- Experience responding to incidents where reliability directly impacts users
- Demonstrated ability to independently scope and drive technical improvements from problem identification to implementation
- Strong written and verbal communication skills, including the ability to explain complex technical concepts clearly to non-technical stakeholders
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
Desirable
- Familiarity with AWS infrastructure and modern observability tools such as Datadog, Sentry, or Splunk
- Experience building internal tooling or automation to improve engineering efficiency
- Experience in HIPAA-compliant or highly regulated environments
What the job involves
- As a Senior Support Engineer I, you will be responsible for resolving complex technical issues, improving system reliability, and building tooling that strengthens our support capabilities
- You will partner closely with Product and Engineering to ensure that the systems powering life-saving care are stable, observable, and easier to operate
- Own investigation and resolution of the most complex technical support issues, including cross-service and production-impacting incidents
- Serve as a senior escalation point for high-severity incidents, driving root cause analysis and durable fixes
- Identify patterns in recurring issues and design automation, tooling, or process improvements to eliminate manual work
- Partner with Product and Engineering teams to advocate for observability, system reliability, and operational simplicity
- Contribute to and improve internal runbooks, documentation, and support workflows
- Translate support trends into actionable insights that improve platform stability and user experience
- Participate in incident response rotations and contribute to blameless postmortems
- What success looks like:
- Complex issues are resolved efficiently and with high quality, reducing repeat incidents
- Automation and tooling measurably reduce recurring support volume and manual effort
- High-severity incidents are resolved within response targets, with clear root cause documentation
- Engineering and Product partners trust your technical judgment and act on your recommendations
- Support workflows become more scalable as systems mature
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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