VP of Customer Success, Vantage
$250-300k
Offers equity
Cloud cost optimisation platform
Be an early applicant
Cloud cost optimisation platform
21-100 employees
Be an early applicant
$250-300k
Offers equity
21-100 employees
Company mission
To modernise the interaction between technology, finance and management organisations.
Role
Who you are
- 5+ years people management experience
- Proven track record of success in achieving growth and retention metrics in a customer-facing role, with at least 8 years of experience in customer success management
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals
- Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels
- Strategic mindset, with the ability to develop and execute customer success strategies aligned with business objectives
- Analytical mindset, with proficiency in data analysis and interpretation to drive data-driven decision-making
- Experience working with highly technical customers across cloud infrastructure, developer tooling, or business intelligence products
- Passion for customer advocacy and driving customer outcomes in a fast-paced, dynamic environment
- Experience managing and prioritizing a regional book of business
- Someone who is willing to travel for a portion of their time in the spirit of making real, genuine connections with customers
- A self-described friendly, extroverted person
- A kind person
What the job involves
- Vantage’s customer base is growing quickly and we’re looking for a leader for our Customer Success team
- Customer Success is a separate and distinct organization from, though partners deeply with, sales
- We have a best in market product and we’re looking for a leader to help lead and manage a best-in-class customer success team and process that authentically helps customers and shows them love along the way
- The Vantage Customer Success team works with customers after they’ve already chosen to subscribe to Vantage
- As VP, you will play a pivotal role in ensuring our customers derive maximum value from our products and services, know the people behind the business and authentically build relationships with our customer base
- You will lead a dynamic team of Customer Success Managers guiding them in fostering strong and authentic relationships with our customers, understanding their needs, and delivering tailored solutions to drive their success
- Our buyer is technical in nature and being able to earn trust from a technical buyer is important
- You’ll be looked at as a subject matter expert from a customer perspective and work with customers from growth stage startups all the way up to enterprises
- If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you
- Develop, lead and execute the vision and strategy for customer growth and retention
- Maintain best in class Gross Revenue Retention Rates and Net Dollar Retention
- Mentor and cultivate a high performing team. Expect to lead from the front, rolling up your sleeves and getting into the weeds when needed
- Act as an executive liaison (in partnership with our cofounders if needed) to Enterprise customers
- Anticipate changes and scale of the post sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization
- Drive customer outcomes, through product adoption and delivering an amazing customer experience
- Provide a strong point of escalation for your team and interface with customer champions
- Maintain consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth)
- Champion our customers and create tight feedback loops between our customers and internal teams
- Foster new business growth through building advocacy and reference-ability within our customer base
- Collaborate with internal partners for product and process improvement
Our take
As the price of cloud computing continues to rise, many businesses are paring back their budget to focus on cloud infrastructures, which in turn has slowed the growth of many cloud-computing companies. However, we are now in the cloud era, and demand for its services is higher than ever. There is now an opportunity for startups to create their own innovative cloud solutions to meet the ever-evolving needs of organisations.
Leveraging this market opportunity is Vantage, a New York City startup helping businesses better understand their cloud infrastructure spending. Born out of the idea of building a better AWS dashboard, Vantage now supports users across multiple service providers, allowing them to track and save their cloud costs in one place.
Vantage has seen an influx of large enterprise users, along with the success of a 2023 funding round, laying the foundations for a better service for its growing customer base. Viewing the growth of its customer base as a challenge, Vantage is looking to step things up and grow its name even further with a series of product launches in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2023
$21m
SERIES A
Jun 2021
$3.5m
EARLY VC
Total funding: $24.5m
Company benefits
- Remote friendly
- Health, dental and vision
- Meaningful equity
- Flexible PTO
- Tools needed to get the job done
Company HQ
Civic Center, New York, NY
Leadership
Ben Schaechter
(Co-Founder & CEO)An experienced Senior Product Manager having previously worked at DigitalOcean and Amazon Web Services. Also co-founded the mobile app Mazuma Labs.
Brooke McKim
(Co-Founder & CTO)Previously worked as a Software Engineer at TelVue and DigitalOcean, as well as working as the Head of Product for Stae.
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