Care Expert, Alan
More information about location
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Have a genuine passion for helping others and find joy in solving member challenges
- Master French and English at a full working proficiency level (written and spoken)
- Navigate technology with confidence and embrace digital tools
- Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
- Bring natural empathy and a calm presence to every interaction
- Love taking initiative and turning ideas into action
- Thrive in collaborative environments where you can both learn and share knowledge
- Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! )
- For this opportunity, we are aiming to hire within the A2-B1 level range of our salary grid
- If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success
What the job involves
- As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing:
- ✨ Meaningful solutions that make a real difference
- ⚡️ Swift, timely responses when they need you most
- 🎯 Crystal-clear, accurate information
- 🤝 Transparent and helpful guidance every step of the way
- You'll dive into the fascinating world of healthcare, mastering both:
- The intricacies of the French healthcare system
- The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider
- Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences
- 👷Improving Alan
- 🎯 Your time at Alan: A perfect balance
- 80% dedicated to providing exceptional member support
- 20% driving innovative Care projects tailored to your unique expertise
- Project leadership opportunities
- As an experienced Care Expert, you'll have the chance to:
- ✨ Drive Process Excellence
- Identify and implement key improvements
- Transform data insights into actionable solutions
- Lead end-to-end implementation
- 👥 Team impact
- Guide and inspire fellow Alaners
- Build high-performing project teams
- Shape the future of Care at Alan
- 🌟 Example of projects you might lead:
- Design member empowerment initiatives that boost autonomy
- Architect Care team structures for peak performance
- Collaborate on cross-community product innovations
- Help us grow by attracting top Care talent
- Your projects will be shaped by your passions and expertise, making each role truly unique!
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing itself in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a goal realignment, Alan achieved significant revenue growth in 2023 and reached a valuation of $4.5 billion in late 2024. This was driven by impressive funding rounds and an expansion of its client base, leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for a potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$202.3m
SERIES F
May 2022
$214m
SERIES E
Total funding: $777.8m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(Co-Founder & CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Jean-Charles Samuelian-Werve
(Co-Founder & CEO)Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Share this job
View 37 more jobs at Alan