Senior Customer Success Manager, Findem
$140-160k
+ Equity
AI-powered talent acquisition
Be an early applicant
AI-powered talent acquisition
201-500 employees
Be an early applicant
$140-160k
+ Equity
201-500 employees
Company mission
To empower talent teams with everything they need to make informed, unbiased choices that support team growth and business success.
Role
Who you are
- 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years owning enterprise-tier accounts
- Demonstrated ownership of a recurring-revenue book with direct accountability for customer health and retention
- Direct talent acquisition, recruiting, or HR technology domain experience strongly preferred — credibility with TA leaders is a differentiator in this role
- Experience supporting customers through platform implementation, enablement, and change management
- Proven ability to influence across teams without direct authority
- Excellent executive communication and strategic problem-solving skills
- Ability to influence across Product, Support, and Sales without direct authority
What the job involves
- The Senior CSM will directly manage a portfolio of Findem’s largest and most strategic customers while also serving as an overlay and advisor across the broader customer base
- This role will drive consistency, foresight, and cross-functional alignment in how Findem delivers value and mitigates risk across all accounts
- The Senior Customer Success Manager owns the operational relationship - including success planning and business objectives alignment and attainment for a portfolio of Findem's enterprise customers
- The role exists to protect and grow recurring revenue by ensuring each customer realizes measurable value from the Findem platform — faster time to hire, stronger pipeline quality, improved candidate quality, and greater recruiter productivity — and by identifying and resolving risk well before it reaches a renewal decision
- Operating as the customer's primary strategic product partner, the Senior CSM translates each customer's talent strategy into an executable success plan, drives adoption across Findem's offerings, and serves as the customer's internal advocate across Product, Marketing, Support, and Implementation
- Accountability sits with retention, adoption depth, reference-ability, and expansion readiness across the assigned book
- Serve as the primary CSM for a defined portfolio of Findem's enterprise customers
- Build and own success plans tied to each customer's stated business objectives; review and update them on a defined cadence
- Support executive-level business reviews (QBR/EBR) with talent and HR leadership, grounded in adoption and impact data
- Partner with Account Management to own the renewal path and identify expansion opportunities
- Drive measurable adoption of Findem's platform, agents, and services across each account's recruiting teams
- Run enablement sessions — new user kickoffs, sourcing jams, search coaching, campaign workshops — and coordinate Findem University resources
- Deliver regular reporting on product adoption, support ticket trends, and areas of opportunity
- Translate platform usage into business impact the customer's leadership recognizes and will defend at budget time
- Monitor Customer Health and usage signals to detect at-risk relationships early
- Own and execute risk and recovery plans, coordinating internal resources and escalations
- Maintain accurate account health, activity, and renewal-risk data in Planhat
- Flag champion departures, org changes, and ATS or tech-stack changes as leading risk indicators
- Act as the voice of the customer to Product, synthesizing feedback into prioritized roadmap input
- Partner with Implementation on clean transitions from go-live into adoption
- Work with Support on escalation resolution
- Contribute to CS team development
- Manage risk to support AM renewal and expansion signals accurately for assigned accounts
- Support Account Management in expansion and multi-product conversations
- Develop referenceable customers and advocates for Marketing and Sales
Our take
As the demand for top-tier talent rises, companies face the formidable challenge of finding the right individuals for the job. Addressing this hurdle, Findem employs AI to streamline talent acquisition.
Founded by two seasoned software engineers, Findem uses AI to help companies navigate talent shortages and enhance employee retention. This approach has been well-received by the sector, enabling the company to scale substantially and raise considerable funds.
Findem's solid market position is evident in its enviable customer list, featuring industry giants such as Adobe and Google. It's financial growth, technological advancements and continued market expansion all bode well for its future, and its 2026 acquisition of AI interviewing platform Glider set it up to further expand its offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2025
$36m
SERIES C
Mar 2022
$30m
SERIES B
Total funding: $73.3m
Company benefits
- Health benefits: Medical, dental, and vision for you and your family. Findem offers a robust plan and covers the majority of your premiums
- 401K plan: We offer a competitive plan to help you meet your retirement goals and plan for a secure future
- Company equity: It’s important to us that everyone feels a part of what we’re building together, and equity is just one way of doing that
- Remote-first: We have offices for those who want to use them, but are remote-first, with office-free onboarding and flexible working practices
- Flexible PTO: We believe in a healthy work/life balance, and trust you to make practical decisions about when you need time off
- Parental leave: We have families of all types and welcome each new addition with generous leave for both parents
Company HQ
Centennial, Redwood City, CA
Leadership
Hariharan Kolam
(CEO & Co-Founder)Previously worked as a Software Engineer at Aster Data, and was the founder and CTO of Instart.
Raghu Venkat
(CTO & Co-Founder)Previously worked as a Software Engineer at Google, and was the founder and Chief Product Officer of Instart.
Salary benchmarks
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