Data Analyst, Spring Health
Customer Experience
$105-125.8k
+ Stock options
More information about location
Personalized mental healthcare
Be an early applicant
Personalized mental healthcare
1001+ employees
Be an early applicant
$105-125.8k
+ Stock options
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!
- You are strong with SQL and are able to effectively query data across many sources
- You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
- Strong analytical skills and a keen eye for detail
- You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
- You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
- You are humble, highly motivated, and thrive in fast-paced environments
- You have a passion for successfully navigating ambiguous problem areas and learning new approaches
- Prior experience with R is nice to have
- Prior experience with dbt is nice to have
- You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
- Ability to travel once a quarter
What the job involves
- We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team
- Reporting to the Director of Data Science and partnering Product and Customer Success, you will be responsible for delivering both custom and standard reporting that communicates the impact of Spring Health for its customers
- You will collaborate closely with Product Managers to identify opportunities to expand our standard reporting suite and evolve our customer data story and other internal requests as-needed
- Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
- Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
- Developing a deep understanding of our products and how we tell the story of their impact to customers
- Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
- Surface opportunities to automate and scale commonly requested reports and data sets
- Become an expert working with our data stack including R, Snowflake, Looker, dbt, and RStudio Connect
- What success looks like in this role:
- Customers and internal stakeholders are highly satisfied with the quality of work produced
- Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
- Requests are completed in a timely manner while still prioritizing a high standard of quality
- Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
- Dashboards and analyses deliver ongoing value to stakeholders
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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