Operations Manager, FREENOW

• A minimum of at least 3 years practical work experience in Operations (manager level desirable) and people management
• Innovative creative problem solver: Be comfortable with identifying and solving problems on the fly
• Metrics driven: You gravitate to KPIs and hold yourself and other team members accountable to clear goals
• Strong analytical skills
• Relationship-builder: You enjoy meeting people and are great and quickly understanding how to best work together
• Coordination of multiple internal departments to ensure all teams are aligned e.g marketing & Ops
• Understanding of trading business and the operating environment
• Proven ability to improve and streamline processes to enhance efficiency and effectiveness

Desirable

• The primary purpose of this role is to serve as the voice of the Irish market within the FREENOW Network
• To do so, it’s crucial that you understand the industry and the needs of our drivers and customers better than anyone else
• You will lead the efforts to drive driver acquisition and retention in Ireland, ensuring top-tier performance while contributing to the expansion of our national footprint
• Taking full responsibility for achieving supply KPIs through effective driver acquisition and retention strategies
• Building and nurturing relationships with key stakeholders to ensure sustained success and regional growth
• Ensuring FREENOW complies with Dispatch Operator standards as required by the NTA and other regulatory bodies
• Troubleshooting and providing solutions for technical issues and escalations