Accounts Receivable Associate, Avado
Fixed - Term 12 Months Contract
$25k
Digital learning platform
Job no longer available
Digital learning platform
201-500 employees
Job no longer available
$25k
201-500 employees
Company mission
To develop digital capabilities and confidence.
Role
Who you are
- Proven experience in customer service, collections, or a related field
- Strong negotiation and communication skills
- Knowledge of debt collection laws and regulations
- Familiarity with accounting and billing systems
- Excellent organisational and time-management skills
- Ability to work independently and as part of a team
What the job involves
- Our Finance Director is seeking a Customer Service Cash Collection agent to play a crucial role in facilitating the collection of outstanding payments from customers.
- Your primary responsibility will be to ensure timely and effective communication with customers regarding their overdue accounts, while providing excellent customer service and maintaining positive relationships
- You will work closely with internal teams and external stakeholders to resolve payment issues and minimise outstanding balances
- Equally importantly, you will align with our organisational values, which were defined by our people for our people, clients, learners, and partners
- Contact customers with overdue accounts through various channels, including phone calls, emails, and written correspondence
- Maintain a professional and empathetic communication style to understand customers' financial situations and negotiate payment arrangements
- Monitor and track payments to ensure timely and accurate application to customer accounts
- Update and maintain accurate records of customer interactions, payment commitments, and follow-up activities
- Investigate and resolve payment discrepancies or disputes in collaboration with relevant internal departments, such as billing or sales
- Address customer enquiries and concerns promptly, providing clear and concise information
- Negotiate payment plans and settlements with customers based on company policies and guidelines
- Collaborate with customers to find mutually agreeable solutions while ensuring compliance with company procedures
- Prepare and maintain detailed documentation within HubSpot (CRM) of all collection activities and customer interactions
- Ensure compliance with relevant laws and regulations governing debt collection practices
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive and professional manner
- Collaborate with other customer service teams to share insights and enhance overall customer experience
Salary benchmarks
Our take
Avado offers practical programs for businesses to equip themselves with requisite digital knowledge, competency and behaviour in an attempt to fill the growing digital skills gap.
Since its conception in 2016, Avado has positioned itself as a key player in the digital learning space, delivering programs to thousands of businesses worldwide, including CNN, The Walt Disney Company, American Express and GSK. Its services have since become an industry standard given the quality, with the Department of Education employing Avado to run critical skills bootcamps.
With time, Avado has broadened its mission, recently partnering with BT Group to create FastFuture programmes to support thousands of adults from under-represented backgrounds gain employment skills. After recently anointing a new CEO, it will be interesting to see how else Avado will transform the industry moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years
- A day off on or around your birthday, and a birthday gift of your choice
- Discounts at 250+ retailers
- Free coffee from Caffe Nero or a pastry from Greggs, weekly, as well as a free film to stream monthly, AND heavily discounted cinema tickets
- Cycle2Work scheme, even if work is predominantly at home!
- Statutory pension and life assurance
- What we call ‘accountable flexibility’ that you can expect from a hybrid working environment, with an office in London and Birmingham to use in line with our business cadence
- Various opportunities to gain an immersive experience into the broad range of Avado products and proposition
- Virtual mindfulness activities on Mondays and Friday
- On-demand access to a professional business / executive coach
- Curated personal development and learning tools, courtesy of Magpie
- Periodic opportunities to give back by mentoring learners on our FastFutures diversity-focused employability programme
- Free access to a virtual GP
Company HQ
Shepherd's Bush, London, UK
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