Senior Software Engineer, Ada

Voice

$135-170k

MongoDB

Python

Elasticsearch

Redis

Postgres

Azure

Senior and Expert level

Remote from Canada

AI customer service company

Job no longer available

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Job no longer available

$135-170k

MongoDB

Python

Elasticsearch

Redis

Postgres

Azure

Senior and Expert level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

5+ years of experience as a Software Engineer and proficient with backend technologies (with a strong preference for Python)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc
A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit
Experience deploying code and strong developer operations
Experience working with public APIs to build reliable third-party integrations
Collaborative leadership style to help the team grow and deliver high quality code

What the job involves

As a Senior Software Engineer on our Voice team, you will be working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap to deliver a best-in-class voice experience for our customers
Our team is focused on making it as easy as possible for Ada to be deployed in all the channels where our customers and their end users are having conversations
Outcomes:
Execute on our ambitious product roadmap
Provide your perspective and ideas to help level up our current development practices
Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

Share this job

View 9 more jobs at Ada