Senior Solutions Engineer, Replicant
+ Equity
Call center AI chatbots
Job no longer available
Call center AI chatbots
101-200 employees
Job no longer available
+ Equity
101-200 employees
Company mission
To use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at.
Role
Who you are
- This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization
- 5+ years experience in a Solutions Engineering role
- 1+ years experience in Javascript, Python, Typescript, or Apex
- Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
- Strong written, oral, and presentation skills
- Vibrant and energetic attitude, willingness to perform and get things done
- Bachelor’s degree, preferably in Information Systems or Computer Science, but a bright person that can get things done is more important
- Experience with enterprise tools like Salesforce and Zendesk experience is a plus
- Call center experience is a plus
What the job involves
- We’re looking for a Senior Solutions Engineer to join the Solutions Engineering team at Replicant
- This individual will learn the art of bot-building to prototype customer service use-cases for demoing to potential prospects so that we can tell meaningful stories and win new business opportunities
- We are looking for a senior solutions engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects
- This role will work with the account executive and assist with the presales process
- Work closely with the sales team to gather customer requirements
- Identify technology trends in industry verticals
- Use visualization tools to illustrate bot design, integration points, dataflow, and more
- Review and write API specifications for internal and external stakeholders
- Use internal tools to build machine learning models
- Write and run scripts to retrieve or modify dataDevelop bot code in Typescript for specific states and transitions
- Attend customer meetings and provide technical support to the Account Executives
Our take
Whilst automation and AI are being applied to industries across the world, customers must still endure long waits and inconsistent service from telecommunication services. In addition to this, customer service agents must answer the same repetitive questions hundreds of times every day, which is both expensive and inefficient. Replicant uses neural networks to provide completely autonomous call center technology, that aims to provide intelligent and human-like alternatives to customer service agents.
Replicant's service understands context, accents, slang, and technical terms, providing far more intelligent results than simple answer-recognition phone services. Although various startups are taking steps towards reducing bottlenecks within customer service calls through autonomous chatbots, Replicant stands out by focusing on providing realistic and engaging conversation through neural networks, providing a convincing replacement that reduces costs and frustrations within call centers of any type.
Replicant has secured a good amount of funding to fuel its to ambitions to expand research and development, improving its conversations, and launch new automated channels. The company also plans to increase headcount across a range of teams, onboard new customers, and launch professional development programs for its employees.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$78m
SERIES B
Sep 2020
$27m
SERIES A
Total funding: $120m
Company benefits
- Company Equity: We view our employees as the true owners of Replicant and offer company equity.
- Health insurance: We offer a competitive package with health, dental, eye care, and retirement benefits.
- Remote-friendly: From the Bay to New Brunswick—we have employees across the world, so you can work wherever works for you!
- Frequent offsites: We take team-building seriously and love working side by side.
- Flexible vacation: Take a break when you need it so you can come back refreshed and ready.
- Sabbatical program: After you’ve worked at Replicant for 5 years, you are eligible to take a sabbatical for up to five weeks.
- Equipment stipend: All employees are set up with the essential equipment, but if you have special requests, you’re provided a stipend to cover these costs.
- Wellness stipend: We want employees to feel empowered to manage your fitness, health, and mental wellbeing so we offer a yearly wellness stipend.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Gadi Shamia
(Co-Founder & CEO)They co-founded TopManage before spending 6 years at SAP and Magneto, as well as COO positions at Adobe and Talkdesk. They co-founded Replicant in January 2019, serving since as CEO.
Benjamin Gleitzman
(Co-Founder & CTO)Having studied at MIT, they worked as a Software Engineer for Hunch and co-founded NextStep and ShockBottoms. They spent 6 years as an eBay Software Engineer before co-founding Ruse, MONA, and Replicant.
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