Senior Manager of Software Engineering, Elastic

• This role demands a leader who excels in operational excellence, reliability engineering, incident management, and continuous improvement, in addition to technical and team leadership
• Proven experience leading engineering teams with a strong operational focus (on-call ownership, incident management, SLIs/SLOs, reliability targets)
• Solid technical foundation in distributed systems, large-scale data processing, or SaaS platform engineering
• Demonstrated ability to scale systems, processes, and operational practices in fast-moving environments
• Strong technical judgment and the ability to guide architectural decisions
• Exceptional communication and influencing skills across engineering and business stakeholders
• Familiarity with AWS/GCP/Azure

Desirable

• Elastic’s Platform Billing organization builds the foundational systems that power our SaaS business. Our mission is to deliver a simple, transparent, and scalable billing experience that supports Elastic’s growth across self-service, enterprise, and marketplace channels
• Within Platform Engineering, the Billing & Metering team operates critical data pipelines and billing engines that process usage and cost signals across AWS, GCP, and Azure and convert them into accurate, auditable invoices and revenue records
• This work enables the monetization of hundreds of millions in recurring revenue and is critical for financial reporting, compliance, and customer trust
• We are seeking a Senior Manager, Software Engineering (L7) to lead a globally distributed engineering group
• You will lead senior engineers, drive execution across highly complex initiatives, and partner closely with Product, Finance, IT, Cloud, and other Platform teams
• Lead, mentor, and grow engineers in a distributed environment
• Guide career development, performance management, and the growth of senior/staff engineers and tech leads
• Foster a culture of ownership, high standards, and operational accountability
• Drive roadmap execution and ensure reliable delivery on different initiatives involving usage ingestion, cost accuracy, billing logic, and revenue systems
• Maintain a high operational bar, including: Robust on-call processes, Clear runbooks and escalation paths, Strong observability and monitoring practices, Frequent incident reviews and systemic improvements
• Balance feature delivery with technical debt, reliability work, and KTLO responsibilities
• Establish clear KPIs around system reliability, data accuracy, and operational health
• Shape long-term architecture for own domain
• Anticipate scaling challenges and influence investments in reliability, data quality, and automation
• Provide technical critique and guidance during design reviews and architectural discussions
• Partner with different stakeholders to deliver cohesive end-to-end billing and metering capabilities
• Work closely with Finance and Compliance stakeholders to ensure the integrity of revenue-impacting systems
• Communicate priorities, trade-offs, timelines, and outcomes clearly across multiple layers of leadership
• Represent own area in planning cycles, operational reviews, and audits