SMB Account Executive, Ultimate
$99-149k
OTE
Pay mix of 60/40 (base/commission)
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$99-149k
OTE
Pay mix of 60/40 (base/commission)
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- You are skilled in building and maintaining broad relationships, and working cross-functionally
- BA/BS degree or equivalent experience required
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
- Experience in managing and expanding customer relationships at various levels
- Strong presentation, negotiation, and deal closing skills
- Strong account research, prospecting, and customer outreach skills
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
- Knowledge of industry trends and the ability to build relationships with key decision makers
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously
- Experience creating and leveraging territory plans
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari
What the job involves
- Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet
- We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection
- In pursuit of this vision, we are seeking a dedicated SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape
- In this role, you’ll be growing our SMB account base by hunting for new opportunities and closing deals of varying sizes
- Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers’ goals
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion
- Manage and nurture customer relationships ensuring high satisfaction and retention levels
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies
- Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion
- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases
- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals
- Collaborate with internal teams to enhance sales strategies and streamline sales execution
- Exceed weekly and monthly activity and pipeline KPIs
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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