Principal Technical Product Manager, Toast

• We are seeking a highly skilled Technical Product Manager to join our Cloud Native Infrastructure team
• The ideal candidate will possess a strong technical background in AWS infrastructure, Software-Defined Networking (SDN), and advanced security solutions, and has experience building out infrastructure and platforms in multiple cloud regions
• 3+ years of experience in technical product management, preferably in a SaaS company, plus 5+ years of experience in a technical role
• Demonstrated track record of successfully launching and managing products
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proven experience with AWS infrastructure
• Deep understanding of Software-Defined Networking (SDN) principles and technologies
• Strong knowledge of Cloud Security best practices and technologies
• Experience building out foundational infrastructure in a SaaS environment
• Experience in designing, implementing, and maintaining enterprise-level DNS and IPAM solutions, with a focus on automation and security
• Experience applying AI-assisted tools (e.g., Claude code, Cursor, GitHub Copilot etc) to infrastructure engineering workflows, particularly in IaC development, debugging, and documentation

Desirable

• In this role, you will drive the development and execution of our Cloud Native Infrastructure, ensuring a robust secure cloud platform that is crucial for building and managing cloud native applications and infrastructure
• Product Strategy: Develop and execute the product strategy for our Cloud Native infrastructure, aligned with the overall company vision and customer needs
• Requirements Gathering: Collaborate with internal and external stakeholders to gather and prioritize product requirements, ensuring alignment with market trends and customer feedback
• Roadmap Development: Create and maintain a product roadmap that outlines the short-term and long-term strategy for the Cloud Platform
• Product Delivery: Oversee the end-to-end product development lifecycle, from concept to launch, ensuring timely and successful delivery
• Customer Engagement: Build and maintain strong relationships with internal customers and external partners
• Cross-functional Collaboration: Work closely with security and compliance teams and our R&D teams to ensure the success of the platform. Work closely with acquisition companies to ensure successful integration to the Toast platform
• Accelerate Infrastructure Delivery: Drive adoption of AI-assisted tooling to enhance infrastructure development workflows, including infrastructure-as-code authoring, review, and operational automation