Founding Head of Product, Heim
Plus founding-team equity that reflects the seniority of this seat
3 days a week in office
AI native tech infrastructure for last mile of healthcare
Posted today
AI native tech infrastructure for last mile of healthcare
1-20 employees
Posted today
Plus founding-team equity that reflects the seniority of this seat
3 days a week in office
1-20 employees
Company mission
To reinvent how healthcare is accessed by bringing it to patient’s homes efficiently, and at scale.
Role
Who you are
- 6–8+ years in product or engineering leadership, ideally forged in startup or scale-up environments
- A track record of owning and shipping complex products end-to-end: from discovery through production — ideally in high-stakes domains
- Real technical depth: you can read and challenge a codebase, and engineers rate you as one of the best product partners they’ve worked with
- Native AI fluency: you’ve shipped agentic or conversational AI systems, and you’re obsessed with how they behave, fail and improve
- Extreme ownership and low ego, paired with the judgment to move fast where clinical safety matters
- A first-principles instinct — you’d rather find the simple answer than manage the complicated one
- You believe that there is beauty in simplicity and will strive to drive back to first principles when working on complex customer problems
- A critical mind that helps you guide your organisation to thoughtful and clear decision-making. Our curiosity and initiative are the two biggest inputs that empower us to talk to customers, evaluate tradeoffs, and dig into the data. We aim to continuously ask ourselves “Are we solving the most important customer problems right now? Are we doing so in ways that align with our overarching strategy?”
- Ready to be challenged and thrive in an unstructured, fast moving environment
- 6-8 years of experience working in engineering and/or product roles, including startup or scale up experience
- Built products using nodejs frameworks, in cloud platforms with full CI/CD
- Using AI to accelerate product velocity from prototype to production
- Equally comfortable with high level strategy work and rolling up your sleeves to conduct primary research with key stakeholders
- Work in a complex data domain such as healthcare, finance or crypto preferred
- Ability to navigate and meaningfully contribute to a code base
- Strong leadership skills
- Degree in engineering or science or humanities if coupled with work experience learning coding and data analytics practices
What the job involves
- We are looking for a product leader who wants to play a foundational role in redefining how healthcare is accessed by patients
- We can get food, groceries and rides to our door, on-demand. Yet, accessing healthcare still means battling outdated systems, long waiting lists and travelling to overstretched clinical facilities with unpredictable experiences
- We know demand is rising, capacity in clinical settings is not coping, and patients' expectations are fundamentally different when it comes to managing their health. That is why Heim exists. To create the AI layer for the last mile of healthcare, that lets us make home the default place for patients to access care, at scale
- Our proprietary algorithms and productivity tooling are already live inside our own 450+ practitioner network, and have powered tens of thousands of visits so far. NHS community teams are now pulling for our software faster than we can ship it. We’re hiring our first Head of Product to turn that pull into a category-defining company
- This is a founding, exec-level role. You will own and define Heim’s product roadmap — not execute someone else’s spec — working shoulder-to-shoulder with our founders, medical director and product engineers to decide what Heim becomes
- We’re a team of technologists, clinicians and commercial leaders with a track record of success in launching, scaling and exiting ventures in cloud technology and healthcare
- Shape product direction, execution and standards to make Heim the go-to AI platform to help reach more patients, at home - working closely with our product engineers and commercial team
- Heim’s AI-native product strategy: how we ship agentic systems that behave safely, and how we structure product teams built around AI-native tooling
- Drive clarity and accountability across the organisation and help us keep up with fast growing demand for our software
- Be the link between the frontline reality of community nursing and the software we ship — staying close enough to spot the next 10x improvement before clinicians can describe it
- You continuously raise the bar for our team, and you will have ultimate responsibility for quality and continuous improvement of our tech stack
Salary benchmarks
Our take
Heim is reinventing how healthcare is delivered. They believe we are at the cusp of a systemic shift away from hospital-based care toward the home, so they're building the AI-native infrastructure to power this transition. With a mission to expand access to in-person clinical care by empowering nurses with technology that makes home-based delivery more efficient and scalable.
Healthcare systems globally are buckling under administrative friction and inefficient workforce distribution. In the UK and Europe, the "last mile" of care is currently managed via manual spreadsheets and fragmented legacy tools. This "travel tax" on clinical time is the single greatest barrier to sustainable healthcare.
Heim is an infrastructure layer designed to solve the "last mile" complexity of healthcare and have created an AI-native ecosystem that optimises the intricate scheduling and logistics involved in community care. Their core offering is a platform that automates every non-clinical touchpoint - from route optimisation to automated referrals - allowing clinicians to focus entirely on the patient. By applying algorithms to clinical logistics, Heim has shown that the cost of at-home visits can be reduced by around 35%, releasing significant clinical capacity.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Nov 2024
$3m
SEED
Total funding: $3m
Company benefits
- 33 days base holiday (25 days + 8 bank holidays)
- An extra day off for your birthday (or nearest week day!)
- Socials and bi-annual company-wide retreats
Company HQ
Marylebone, London, UK
Articles
Leadership
Kelly Klifa
(Co-Founder & CEO)Co-founded Testing for All and scaled to >£29M turnover in <16m. Former Group Strategy Lead at Sainsbury's Group and Strategy Consultant at Advention Business Partners.
James Monico
(Co-Founder & CPO)James co-founded and scaled Cloudreach (exited to Blackstone) and co-founded Testing For All with Kelly, providing large-scale diagnostics during the pandemic.
People progressing
Dr Elle is an emergency doctor by background, and now leading Heim's foray into the NHS. Promoted from clinical lead to Medical Director
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