Senior People Operations Coordinator, Zopa
More information about location
Financial solutions for borrowers and savers
Be an early applicant
Financial solutions for borrowers and savers
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- Experience: Demonstrable experience in HR coordination or administration in a scaling Technology or Financial Services-led business
- Organisational Skills: Strong organisational and administrative skills, with attention to detail
- Data-driven: Analytical mindset with experience using data
- Compliance Knowledge: Good understanding of UK employment law and compliance
- Inclusive Mindset: High EQ, integrity, and an inclusive approach to working with others
- Problem-solving: Ability to generate practical and, at times, creative solutions to new situations and problems
- AI : A keen interest in AI and using AI to streamline and improve outcomes such as improved efficiency and automation
- Communication Skills: Excellent communication and interpersonal skills
- Presence & Approachability: playing a key role in providing hands-on support to our Zopians in Manchester. You’re friendly, approachable, and proactive — someone who thrives in a collaborative, people-focused environment
What the job involves
- As our Senior People Operations Coordinator, you will report directly to the People Operations Manager and play a crucial role in supporting our People Operations team to ensure smooth HR operations as we continue to scale
- You will assist in delivering a highly engaging employee experience, ensure compliance, and reflect our company mission and values
- Assist in designing and implementing Policies: Support the People Operations Manager in creating people policies and processes that ensure compliance and deliver a highly engaging employee experience. Help update these to reflect changes in the legal and regulatory landscape
- System Support & Implementation: Assist in administering People systems, ensuring data integrity for reporting and insights. Support the implementation of new HRIS and other technologies
- Employee Administration: Handle employee administration tasks, reducing manual processes with support from automation and AI. Manage employee records and ensure data accuracy
- Service Quality: Manage and respond to employee inquiries and tickets, providing high-quality responses, and helping enhance our knowledge base to promote increased self-service options for Zopians
- Issue Resolution: Act as a point of contact for people operations issues, resolving them promptly and effectively and escalating when necessary
- Knowledge Management: Assist in maintaining the People Team knowledge base and work closely with Internal Comms to deliver a self-service People Team portal for Zopians
- Compliance Support: Help support the SMCR governance and risk management process for the People function, including regular reporting
- HR Controls Management: Own and execute HR controls to mitigate risk, ensuring compliance with internal policies and external regulations. Monitor and report on the effectiveness of HR controls
- Collaboration: Work closely with the broader People, Finance, and Legal Teams to support new initiatives through technology and People operations
- Efficiency: Identify opportunities to improve service delivery efficiency without compromising quality
- External Insight: Bring fresh ideas and best practices to enhance our team performance
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$93.8m
LATE VC
Feb 2023
$99.3m
LATE VC
Total funding: $963.2m
Articles
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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