Software Engineering Management Director, ServiceNow
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Are a passionate, hands-on change agent that believes teamwork and communication are critical to high performing team function
- Enjoy working with the latest open source and enterprise tools and building automated, integrated systems
- Believe cultural and behavior changes and uplift are critical for improving teams of all sizes. Believe in continuous improvement through small, rapid, iterative change
- Are in constant quest of learning and apply that to tools, technologies and processes
- Are a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions
- Describe in detail, a recent DevOps transformation you have led
- Provide detailed meaningful success metrics for a DevOps practice that you have lead
- Describe your interaction and engagement with senior level executives in building and operationalizing a DevOps practice
- Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
- Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization
- Understands the business case for each deliverable undertaken and works with service owner and product owner to help ensure benefits are realized
- Is proficient in planning, communication and presentation skills, and the capability to listen and influence
- Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
- ‘Can do’ attitude and sense of ownership to thrive in a fast-paced environment
- Strong knowledge of DevOps design patterns, processes and best practices
- Experience in performing organizational DevSecOps enablement and transformation
- 15+ years overall experience covering Application development, Architecture, Quality Assurance and Production support
- 5+ years industry experience in DevOps architecture related to Continuous Integration/Continuous Delivery solutions & Infrastructure Automation
- Minimum of 5 years of technology consulting experience, Leading DevOps Architectural Designs
- 5+ years of software delivery leadership in an Agile & DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives
- Good understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes
- Minimum 5 yrs of experience handling Application Build, Configuration Management, Deployment & Release Engineering
- Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus
- Experience in leading the creation, oversight and ongoing operationalization of shared service environments. This includes extensive experience in advanced/sophisticated IT end to end life cycle management, leading application development and/or application management team(s)
- Deep knowledge of Infrastructure provisioning using Taraform, Ansible. Implementation experience in automation of environment provisioning
- A track record of increased responsibility (promotions) based on performance
- Successfully led teams through major project engagements that involves Agile and DevOps transformations
- Proven leadership experience - leading, not just managing
- Proven track history of taking complex delivery problems and creating leaner, more collaborative solutions
- Demonstrates clarity of thought and expression to win confidence from clients and partners
- Has the intellectual capacity to understand and explain complex technical concepts to both technical and non-technical audiences
- Strong background in DevSecOps tools and pipelines for different technology eco systems such as Java, .NET, COTS products
- Experienced level understanding of build and deployment systems, system configuration, job configuration and debugging
- Experience setting up complete end-to-end fully integrated delivery systems (source control management, build tools, artifact repositories, deployment and monitoring systems)
- Experience with automation/configuration
- Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation
- Knowledge of standard methodologies and IT operations in an always-up, always-available service. Strong grasp of various automation tools
- A strong focus on business outcomes
What the job involves
- Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach
- Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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