Customer Operations Associate, Freetrade
£20-28k
Commission-free, self-directed investment platform
Job no longer available
Commission-free, self-directed investment platform
101-200 employees
Job no longer available
£20-28k
101-200 employees
Company mission
To become the default place to invest.
Role
Who you are
- Can speak Swedish and English at a professional level
- Are passionate about what we're doing at Freetrade, our mission and customer service
- Are a self-starter and thrive working in a fast-moving collaborative environment
- Have a dedicated and comfortable space to work from home
- You have good quality wifi with a minimum speed of 10mb per second
- You're happy to come into the London office at least 1-2 days a quarter
What the job involves
- Become one of the first points of contact for every one of our UK and Swedish customers needing support throughout their onboarding journey and beyond!
- Request documentation and carry out KYC and watchlist reviews in partnership with the Financial Crime team
- Build a deep understanding of what our community wants, spot trends, and help prioritise our Swedish customers' feature requests for our product team
- Come up with processes and help us with tool ideas that will enable you or the customers to self-resolve issues, or even better, pre-empt them
- Navigate next of kin through the winding down process for deceased customer accounts
- Conduct sensitive customer detail changes and GDPR requests
- Work towards completing your IOC qualification
Our take
2025 is a big year for Freetrade. In January, they announced a game changing deal to become part of the IG Group. They will continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.
This year, they are accelerating their roadmap and taking their products to the next level. They are building new features like mutual funds, bonds, and family investment tools. They are also exploring how they can leverage AI to deliver an even better experience for their customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Holidays – 25 days plus UK public holidays (pro-rata)
- Enhanced pension – We’ll match your contributions up to 5%
- Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance
- Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family
- Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year (pro-rata)
Company HQ
London, UK
Leadership
Viktor Nebehaj
(CEO)Began their career at Google where they worked for 7 years. Most recently Head of Growth for Notey, a blogging company based in Hong Kong.
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