Product Operations Analyst, MoneyLion
$70-80k
The all-in-one mobile banking experience
Job no longer available
The all-in-one mobile banking experience
201-500 employees
Job no longer available
$70-80k
201-500 employees
Company mission
To give everyone the power to make their best financial decisions.
Role
Who you are
- A minimum of 5-7 years in product analytics, operations, or related CX role, preferably in FinTech companies, with a proven track record of successfully coordinating and managing complex projects
- Ability to gain alignment by developing, managing, and communicating actionable insights through effective, data-driven storytelling
- High emotional intelligence with excellent communication skills and strategic business mindset to influence and shape senior stakeholder perspectives
- Strong analytical skills and critical thinking with past experiences navigating various Customer Operations vendors such as Kustomer, Ada, AWS Connect, etc
- Highly autonomous with proven judgment and credibility
- Comfortable challenging status quo backed by data
- Passion for customer experience and continuous improvement
- Excellent work ethic, high productivity, and acute attention to detail are critical
- Strong follow-up skills and a sense of accountability, follow-through, and ownership
What the job involves
- We are looking for an experienced Product Operations Analyst to work cross-functionally to drive product and marketing decisions through insightful data analysis and unwavering focus on the customer experience
- The Product Operations Analyst will operate with a high degree of autonomy to uncover customer insights, synthesize compelling narratives, and adapt messaging to resonate across diverse audiences
- Influence product, engineering, and marketing leaders to align on customer experience priorities
- Craft insightful narratives using quantitative and qualitative data to illuminate the voice of the customer
- Build consensus across stakeholders to drive the adoption of recommendations
- Exhibit strategic maturity in interactions with senior leaders
- Translate insights into actionable product and marketing strategies
- Adapt influencing approach to motivate alignment across diverse audiences
- Self-manage complex initiatives using sound judgment and decision-making
- Monitor success metrics and course-correct as needed based on data
- Oversee end-to-end activities for product development initiatives, ensuring clear goals, timelines, and deliverables are defined. Work closely with Operations, Product, Engineering, Legal, Product Marketing, Sales, and other functional leaders to coordinate plans, monitor progress, and proactively address any roadblocks to keep it on track
Our take
Managing our financial lives can be a challenge. From banking to investing, there are a plethora of institutions, products and services to choose from in the market.
Whilst legacy banks have traditionally been focused on a specific service within the financial industry, MoneyLion has built a full-service digital platform to deliver mobile banking, lending, and investment solutions. From its app, users can get a complete overview of their financial lives.
It is a neobank on the rise. Since its launch in 2013, MoneyLion has signed up over 14M users, doubled its revenue between 2020-2021 and acquired a stake in digital asset settlement provider Zero Hash, adding crypto-based investing to their platform.
However, this is a highly competitive industry and one that in the first quarter of 2023, was highly volatile. MoneyLion also has big competition against the likes of Chime, Revolut, and RobinHood. Whilst competitive and operating within an evolving space, MoneyLion is continuing on a strong path through its marketplace strategy, matching members with partner brands and saw an increase in revenue through 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$100m
SERIES C
Jun 2018
$30m
LATE VC
Total funding: $199m
Company benefits
- Office snacks & coffee
- Daily office lunch
- Medical benefits
- Flexible working hours
- Employee discounts
- Unlimited paid time off
- Parental leave
- Company match 401(k)
- Employee referral bonuses
- Equity grants
Company HQ
Flatiron District, New York, NY
Leadership
Dee Choubey
(Founder)Dee worked at Citigroup, Goldman Sachs, Citadel, and Barclays for a combined 10 years. He left his role in Investment Banking at Barclays having founded MoneyLion in September 2012.
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