Technical Support Engineer, Torq
Providence, Rhode Island
2-3 days a week in office
Hyperautomation solutions for security
Be an early applicant
Hyperautomation solutions for security
201-500 employees
Be an early applicant
2-3 days a week in office
201-500 employees
Company mission
To hyperautomate organizations across the planet.
Role
Who you are
- 2 years experience in technical support or equivalent position
- Proven experience in security, automation, scripting, and API knowledge
- Ability to deliver world-class support and training experience
- Excellent English proficiency is a must
- Customer service oriented and “can do” attitude with an uncompromising will to learn
- Ability to adapt in a fast-paced environment
- Experience in operations, cloud service environments, or professional services
What the job involves
- As a Technical Support Engineer at Torq, you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team
- You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution
- Engage with customers to ensure their success in their automation journey leverage of the Torq solution (Solution Adaption)
- Support customers with their technical needs and queries
- Represent Torq in events and conferences
- Influence the features and roadmap of Torq solution based on customer needs
- Keep current with the latest technology trends related to the Security and Security Automation landscape
Our take
Torq is transforming cybersecurity with its AI-driven platform that automates and speeds up the way companies handle incidents. It uses AI to manage security alerts, investigate threats, and take action much faster than humans alone, helping security teams avoid burnout.
The platform is gaining attention from large enterprises like Check Point, Rivian, and Wiz for its ability to fix the gap left by older security systems. Overall, by automating critical processes, Torq makes security operations more efficient and effective.
Since its launch in 2020, the company has raised incredible funding across many rounds and expanded both geographically and offering-wise. By pioneering Agentic AI security operations, Torq has secured a lucrative space in the novel market and a valuation of $1.2 billion.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jan 2026
$140m
SERIES D
Sep 2024
$70m
SERIES C
Total funding: $330m
Company benefits
- Comprehensive medical, dental, and vision coverage
- In-office or fully remote, we’re all about flexibility and collaboration
- PTO
- Welcoming, diverse team where everyone feels connected, valued and empowered
- Equitable compensation packages
Company HQ
Civic Center, New York, NY
Leadership
Ofer Smadari
(CEO & Co-Founder)Currently a Member of the Forbes Technology Council and Cyberstars. Previously they were a VP/GM of the ZeroTrust Products Division at Symantec, and also co-founded Luminate Security (acquired by Symantec) where they served as the CEO for 2 years.
Leonid Belkind
(CTO & Co-Founder)Currently an Investor/Advisor at enso.security as well as a Contributing Writer/Member of the Forbes Technology Council. Previously the Vice President and CTO at Symantec, and also co-founded Luminate Security (acquired by Symantec) where they served as the CTO.
Eldad Livni
(CINO & Co-Founder)Currently a Member of Cyberstars and an Investor at enso.security. Previously they were the CPO of ZeroTrust and Secure Access Cloud at Symantec, and also co-founded Luminate (acquired by Symantec) and served as the CPO.
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