Product Education Specialist, Patreon
Content Writer
$72.3-97.8k
+ Offers Equity
In office Monday and Wednesday
2 days a week in office
Funding platform for creatives
Open for applications
Funding platform for creatives
501-1000 employees
Open for applications
$72.3-97.8k
+ Offers Equity
In office Monday and Wednesday
2 days a week in office
501-1000 employees
Company mission
Patreon's mission is to power creators to do what they love, and get paid by the people who love what they do.
Role
Who you are
- Excellent written and verbal communication skills, with the ability to write in instructive styles to multiple audiences
- Ability to support content strategy through analyzing available data and resolving content gaps
- Detail-oriented with the ability to translate complex concepts into easy-to-understand instructions
- 1+ years of support content, technical writing, or instructional writing experience
- Ability to collaborate with several different teams and manage multiple projects, dependencies, and timelines at once with minimal supervision
- Deep prioritization skills, working through several product launches and evolutions at the same time and must be able to prioritize work correctly
- Applied knowledge of support content strategy principles, and conversation design
- Editorializing GAI content and fine-tune what's useful for our customers (nice to have)
What the job involves
- The Product Education team plays a crucial role in ensuring that both creators and internal teams have the necessary knowledge to thrive
- In this role, you will develop and maintain clear, engaging documentation across our Help Center and Internal knowledge base, making it easier for creators and members to navigate our platform and for the internal team to provide effective support
- This is a highly collaborative team: you’ll work closely with Engineering, Product, Product Marketing, and Operations teams to translate complex ideas into easy-to-follow resources
- This team directly supports successful product launches, empowers creators through self-serve education, and strengthens our team’s ability to deliver consistent, high-quality support
- Develop, edit, and maintain high-quality Help Center and internal knowledge base content that empowers creators, members, and internal teams through clear, self-serve resources
- Create supporting internal documentation—such as product spec sheets, troubleshooting guides, SOP libraries, and process guidelines—that build deep product knowledge and autonomy within the Support team
- Collaborate with Engineering, Product, Product Marketing, Support, and Operations teams to translate complex ideas into easy-to-follow resources that support product launches, changes, and deprecations
- Audit and assess knowledge resources for accuracy, freshness, and performance, updating content as products evolve or underperform
- Draft urgent content for broken or outdated systems and other high-priority needs
- Support Patreon’s generative AI initiatives by maintaining and improving the Help Center and other chatbots, testing conversation flows, and refining responses using analytics, support volume trends, and training tools
- Continuously analyze feedback, metrics, and user behavior to experiment with new content formats, improve processes, and enhance the overall self-serve and internal knowledge experience
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over its over 250,000 active creators having made $3.5 billion through the platform. It is going through a period of downsizing to focus on its core business, and is continuing to hire talent to improve its product and expand its marketing efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Gym membership
- Commuter stipend
- Training budget
- Work from home opportunities
- Health insurance
- Stock options
- 401k
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(CTO)Worked in analytics and engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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