GTM Enablement Manager, Vanta
Post-Sales
Automated compliance and security provider
Be an early applicant
Automated compliance and security provider
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- 3-5 years of experience in an GTM Enablement, CS/CX Enablement or equivalent role. Bonus if you have experience in a CS or quota carrying position
- Experience with COM or additional sales methodologies and MEDDPICC qualification criteria
- Expertise in GTM enablement tech including Learning Management Systems (Workramp, Docebo, Brainshark, etc), Content Management Systems (Seismic, Highspot) and Knowledge Management Systems (Guru), Conversational Analysis tools (Gong, Chorus, etc). Bonus if you have experience with CS software, such as Catalyst
- Ability to work collaboratively with cross-functional teams and build strong relationships at all levels of the organization
- Excellent communication and presentation skills, with the ability to engage and educate diverse audiences
- Strong cross-functional collaboration skills with ability to work independently
- Passion for learning and development, with a commitment to driving continuous improvements
- A bias for action and ability to lead with resilience
What the job involves
- We are growing our GTM Enablement team and you will be the first Enablement Manager supporting our Customer Success and Account Management teams
- This is an amazing opportunity for a driven GTM enablement professional to lead and execute impactful programs centered on customer success account management methodologies and account growth strategies
- The Customer Success and Account Management organization is crucial to ensuring all Vanta customers feel supported across their journey, confident in continually adopting our products, and growing their Trust programs using Vanta
- We are looking for a Post-Sales GTM Enablement Manager to help us scale the skills, expertise, and revenue impact of our Customer Success and Account Management teams
- In this role, you will be responsible for the design and delivery of our post-sales onboarding curriculum and ongoing training and enablement program ensuring that the teams are equipped with the necessary knowledge, skills, and resources that maximize productivity and performance
- You will collaborate with Enablement peers and key stakeholders (CS, AM leadership, PMM, PM, SMEs, Rev Ops, etc.) to develop a comprehensive learning curriculum, processes, and content that drives post-sales excellence to ensure customer satisfaction and growth
- This role requires creativity, self-motivation, and autonomy to identify training needs, design engaging curriculum, and ensure consistency and effectiveness across teams
- Collaborate closely with Enablement and Post-Sales leadership teams to launch a comprehensive training and enablement program for our CS and AM teams
- This will include building a new hire onboarding curriculum, facilitating ongoing skills training & enablement, and creating process playbooks focused on product adoption, churn risk mitigation, and account growth strategies
- Conduct ongoing needs assessments to ensure prioritization of training needs, content builds across all CS/AM teams and regions
- Work in close collaboration with Enablement teams to ensure CS/AM enablement supports the larger GTM Enablement vision
- Proactively identify skill and productivity gaps with input from leadership as well as insights from Rev Ops to design training roadmaps, playbooks, and more to bridge these gaps
- Work closely with Rev Ops to refine and implement processes and reporting practices that enhance customer health and drive expansion
- Continuously measure and evaluate the effectiveness of programs and enhance to solve challenges related to role and product changes
- Establish yourself as the expert in CS/AM methodology, process, enablement, training, and activation
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% female employees
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company values
- Put customers first: We center our customers and their needs in our work, and invest in long-term relationships with them
- Presume good intent: We naturally support and uplift our teammates and partners. We are kind to and respectful of Vanta’ns, partners, customers, and even competitors - and we presume good intent, especially with teammates.
- Bias for action: We make decisions and act quickly even in the face of uncertainty. When we get new information, we’re comfortable with reversing decisions as long as we move quickly so we can iterate and learn
- Lead with resilience: We don’t let day-to-day volatility knock us off course - we operate with resilience and fortitude. We see rapid change as an opportunity to continue redefining an industry in service of our customers
- Decide with frameworks: We develop and use frameworks to evaluate alternatives neutrally, focus requests for feedback, explain the “why” behind decisions, and ensure that similar decisions in the future are made consistently
- Do what it says on the tin: We hold ourselves to the highest standards, and are truthful, humble, and accountable, especially when we (inevitably) make mistakes along the way
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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