Customer Success Manager, Ezra
3+ days a week in office
Professional digital coaching platform
Job no longer available
Professional digital coaching platform
501-1000 employees
Job no longer available
3+ days a week in office
501-1000 employees
Company mission
Ezra's mission is to democratise leadership coaching.
Role
Who you are
- 3+ years of Customer Success or related corporate experience
- Experienced project manager with proven experience in a customer success role
- Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
- Critical thinking skills: ability to problem solve independently and quickly
- Confident, accurate and clear communicator
- Self-starter able to operate in a high pressure, deadline driven, virtual environment
- Ability to influence others without direct authority and, at times, challenge the status quo
- Proficiency in MS Office Suite
- Knowledgeable of marketing/sales messaging principles
- Passionate about clients and participants needs
What the job involves
- Sales and Operational Support
- Manage information flow between sales and delivery (bridge from sales to delivery)
- Develop a complete understanding of the contract and project requirements to ensure ease of implementation
- Coordination and attendance at client onboarding meetings to define key milestones and communications
- Work in partnership with our Coaching Solutions team to onboard the relevant coaches based on the client’s objectives and needs
- Host regular coach and participant training sessions in the lead up to a new program launching and post go live to extract themes and insights
- Daily use of Ezra project management tool to ensure the timely implementation of new programs
- Maximize adoption and engagement of all Ezra participants
- Provide daily support to the Ezra Team as needed
- Help Ezra evolve existing and new processes that will enhance the client and participant experience
- Execute production and delivery of client reporting needs, utilizing Ezra’s Reporting Capabilities
- Assist in the development of client-facing materials and collateral as appropriate (e.g., proposals, presentations, Annual and Quarterly Reviews)
- Stay well-versed in and be able to explain and articulate Ezra’s Product and Platform capabilities
- Account Retention & Expansion
- Proactively plan and prepare for client reviews, compiling account reporting including PPT presentation and data analysis to provide data insights and trends
- Utilize key metrics to identify ways to recognize and capitalize on opportunities within assigned accounts
- Develop, foster and maintain client relationships to ensure account retention
- Participate in all aspects of Ezra sales community (training, systems, processes)
- Proficiency in SFDC and consistency in managing and updating SFDC
Our take
Leadership coaching has the potential to change people’s lives, make teams happier, and transform whole companies into more inclusive and productive places to work.
Ezra's virtual coaching app replicates an intimate, one-to-one interaction by providing expert technology-based coaching sessions, digital user journeys, and regular reporting. Its app-based coaching solution can be scaled across an entire organization. Being a junior company of LHH, Ezra has been able to leverage LHH's 50 years of global leadership in coaching and talent development.
Just over a year after its launch, the company became the fastest-growing virtual coaching solution globally. It now supports many of the world's leading companies, including Spotify, Sony and AstraZeneca. It is set for even more growth since its $21 million in venture capital, awarded in early 2024. This will be used to expand into 20 cities and 50 locations in North America and improve the capabilities of its AI technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Company benefits
- 25 days holiday
- Flexible working
- Weekly wellbeing hour
- Perkbox
- Your own world class coach
Company HQ
London, UK
Leadership
Nick Goldberg
(CEO)Has held several C-suite positions at LHH (the parent company of Ezra), Mind Gym, WorkLifeLabs and Kenexa.
Salary benchmarks
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