SMB Account Manager, Valimail

• 4+ years of successful experience as a quota-carrying Account Manager or Customer Success Manager within the SaaS industry
• Proven experience with a strong track record of meeting or exceeding individual and team revenue targets
• A deep understanding of the sales cycle and customer retention strategies
• Excellent communication skills (verbal, written, and presentation)
• Cross-functional collaborator
• Adaptable, self-disciplined, detail-oriented & well-organized
• Resourceful problem solver who effectively manages competing priorities and raises issues to the accurate channels

Desirable

• We are seeking an Account Manager to join our Renewal & Expansion team to successfully manage a portfolio of customers and foster long-term business relationships
• As an Account Manager at Valimail, you will play a pivotal role in driving revenue growth by managing the renewal and expansion sales cycles across a segment of customer accounts
• Your primary focus will be on building and maintaining strong customer relationships to ensure customer satisfaction and revenue retention
• Own the post-sales end-to-end customer relationship for assigned accounts. Understand the health and sentiment of the account, ensuring customer satisfaction
• Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities
• Collaborate with customers to set clear and achievable goals for their success both at a user and executive level
• Monitor renewal risk indicators, and take proactive actions in partnership with internal teams to mitigate risk
• Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues and concerns
• Carry an NRR quota with specific metrics associated with the revenue and renewal cycle