London Operations Manager, Houst
£40-60k
Short-term rental hosting services
Job no longer available
Short-term rental hosting services
101-200 employees
Job no longer available
£40-60k
101-200 employees
Company mission
To empower clients to rent their properties and create more opportunities for Airbnb users to explore new areas and adventures.
Role
Who you are
- You will have excelled in an operational capacity at a high growth startup or scale up, preferably one that deals with ‘real-world’ (vs online only) operations
- Track record of being an operational problem solver
- Drive to inspire and motivate a team built on people management experience
- You will have strong customer service management experience
- You will use data to analyse and evaluate when making decisions
- You will have built, managed and retained a team of at least 25 FTEs
- You will have a growth mindset and be comfortable executing local growth campaigns
- An in depth knowledge of the city would be a nice extra
What the job involves
- We’re hiring for an ambitious and accomplished London Operations Manager to cement our position as market leader in the capital
- Reporting to Airsorted’s UK & Ireland Director, the London Operations Manager will be responsible for leading and inspiring the London operations teams, making sure they deliver great results against our commercial targets in the city every quarter
- Ensure that the city’s operations are in line with Airsorted global benchmarks
- Ensure the fulfilment of core services such as cleaning, linen delivery and guest check-in are consistently achieving targets
- Establish a clear path to operating profitability
- Recruit, develop and retain a high performing team (currently 40+) and their team leads (4)
- Grow and retain inventory and available homes in the market
- Build a positive reputation and network within related industries and public affairs
- Lead local implementation of global strategic projects
- Embed the Airsorted customer promise throughout the host lifecycle
Our take
The property sharing market has exploded in the last few years, driven primarily by Airbnb. Host management services are trying to make it easier for consumers that want to let out their properties, by taking the hassle of it away charging a cut of the rental fees.
Formerly known as Airsorted, Houst was one of the first companies in this space, which enabled it to expand quickly and capture a large portion of the market. Hostmaker, a rival to Houst, went bust and Houst acquired a portion of Hostmaker’s non-UK operations, mainly in France, Portugal, Spain, and Italy, as well as the UK accounts.
These are operationally complicated businesses, so scaling will be challenging. After a difficult few years, re-establishing itself and moving forward will be the main focus of the company. Houst is currently active in 23 cities with more than 8,000 listings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Funding (last 2 of 7 rounds)
Jun 2020
$3.4m
CONVERTIBLE
Jun 2019
$2.1m
CONVERTIBLE
Total funding: $24.3m
Company benefits
- Wellbeing. A hub with fitness, nutrition, mediation, talking therapy. Betterhelp coverage for mental health support.
- Employee Discounts. Money off at a whole range of restaurants, cafes, gyms and cinemas with the Perkbox app
- Snacks. The lauded snack cupboard. And no, it’s not all bananas and apples (although we have them too!)
- Culture. From team social events to 5-a-side, we’ve put time into getting our work culture just right
- Parental Leave. Family comes first. We offer enhanced leave to spend time with your new child, regardless of your gender
- Pawternity. We encourage proud parents of new pets to work from home to help their new member settle in
Leadership
James Jenkins-Yates
(CEO)Airbnb Host and Entrepreneur. They are a Chairman & Investor of UnderstockMe and Chairman of the Board of Property Services Company. They are also a Certified Mortgage Advisor.
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