Customer Success Engineer, Luminary Cloud
More information about location
Computer-aided engineering platform
Job no longer available
Computer-aided engineering platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To enable engineers to design and create physical products to assist in making our world safer, more productive and in many cases more fun.
Role
Who you are
- Bachelor's degree in Engineering (Master’s or Ph.D. degrees in Mechanical or Aerospace preferred)
- 3+ years of experience working in Technical Support, Application Engineering, Customer Success Engineering, Professional Service, or similar functions in engineering
- 3+ years of experience with commercial or open-source CFD software
- You enjoy solving complex problems, strive to find the best solutions, and use empathy to approach customer solutions
- You have an outgoing personality, a customer-obsession attitude, and are willing to deep dive. Customer obsession is your top priority
- You are a strong public speaker who can present highly technical topics in an easy-to-understand manner
- You prefer to work in a dynamic startup environment to fast-track your career and grow your responsibilities
- Up to 50% domestic travel
What the job involves
- We are seeking a Customer Success Engineer (CSE) as a founding member of the Luminary customer success team!
- As a Customer Success Engineer, you are the trusted technical advisor of our customers
- You will work closely with our customers and internal teams to ensure our customer has the best experience running simulations on our platform
- You enjoy building meaningful relationships and are willing to go above and beyond for the customers
- As a founding member of the customer success team, you will help set the foundation of the team and build the customer success playbooks to grow and support our customers
- You will gain a deep knowledge of customers’ CFD simulation and use cases to provide a tailored solution with a unique value prop to support those workloads on Luminary Cloud
- You will develop user training programs to train and onboard new users to drive adoption
- You will be the customer champion and voice of the customers within Luminary
- You will run customer quarterly business reviews (QBR) and office hours to drive alignment
- You will collaborate with Product Management and Design to collect customer feedback to improve the Luminary cloud platform and the customer experience using our product
- You will collaborate with Technical Support and oversee support escalations and incident management
- You are a Luminary evangelizer attending and presenting at industry conferences and events
Our take
Simulation is an important part of the design process, allowing engineers to test their physical products without the need for expensive prototypes. Luminary Cloud supplies an end-to-end platform to enhance this process, supporting the simulation workflow from pre-processing to analysis.
According to Luminary, many of the engineering simulators on the market struggle with speed and scalability, so this has been a key target area for its platform. Its cloud-based design allows it work much faster than its legacy counterparts, supporting completion of simulation and analysis cycles in "minutes rather than weeks".
Emerging from stealth in 2024, Luminary secured an impressive funding round that it will use to expand its business reach and development efforts. It already boasts clients such as Puma golf brand Cobra Golf and Joby Aviation, and it will be interesting to watch how the business grows down the line.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2025
$72m
SERIES B
Mar 2024
$115m
LATE VC
Total funding: $187m
Company benefits
- Inclusive and flexible culture, with a hybrid work model
- Activities in and outside the office such as happy hours, game nights, park days, and team offsite experiences
- Office in downtown San Mateo, California
Company HQ
North Central, San Mateo, CA
Leadership
Jason Lango
(CEO)Former Entrepreneur-In-Residence at Sutter Hill Ventures. Co-founded and was CTO of Bracket Computing, and has worked in Engineering at Cisco Systems and NetApp.
Juan Alonso
(CTO)Professor at Stanford University. Worked at NASA from 2006-2008 as Director of the Fundamental Aeronautics Program Office.
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