Director of Product, Span.IO

• Thinks critically. Can navigate through ambiguity, defend their point of view, and adopt a holistic yet pragmatic approach to problem-solving
• Inquires expertly. Asks high-quality questions to uncover underlying needs not just stated wants, and thinks about future scenarios to inform present decisions
• Communicates effectively. Can articulate product ideas and value propositions in a way that resonates with a diverse range of stakeholders
• Works collaboratively. Acts as a bridge between product, engineering, and business teams, viewing project management as a critical component of product success
• Understands technically. Is not hesitant to become intimately familiar with our product and back-end platform, advocating for architectural approaches that serve our users best
• Serves gladly. Enjoys being the go-to person, resolving issues, answering queries, and serving others willingly
• Proven leadership overseeing HW and SW Product teams
• Track record of shipping 0-to-1 consumer devices and digital products/features
• Experience with personalized and journey-based experiences
• Strong working knowledge of discovery techniques, design sprints, and rapid prototyping
• Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems
• Demonstrated ability to lead cross-functional teams and drive project execution

Desirable

• SPAN is seeking a customer obsessed execution focused Director of Product to lead device software, digital services, and customer experience
• You’ll play a critical role in shaping the product organization and roadmap by defining the product direction, execution, and product lifecycle
• You will dive deep into the current product capabilities to inform a vision and execution for future product roadmap, driving successful product launches enabled by our hardware platform and delightful customer experience
• You will bring a rigor in working backwards from the customer, leveraging research, discovery, and honed intuition
• Reporting to SPAN’s Head of Product, you'll ensure harmony across our product ecosystem by collaborating closely with the heads of Hardware products, Platform products, and Installer experience
• Your role will be crucial in refining and defining a scalable software architecture across multiple hardware products, leveraging discovery and design practices, and maintaining UX excellence throughout the digital portfolio
• You will champion user-centric design and product strategies, demonstrating how to prototype and iterate quickly while holding a high bar for quality, and delivering software-enabled features that bring cost savings, convenience, comfort, and carbon-reduction to homes equipped with a SPAN Panel
• Transforming the user's perception of electricity will be at the heart of your role
• You'll turn an intricate, unseen concept into personalized insights, automations, and actions that resonate with homeowners' energy sources, uses, and costs
• By overseeing the ongoing development of our Homeowner App and shaping the way consumers interact with and think about energy, you will play a pivotal role in redefining the energy narrative in their homes
• Immerse yourself and the team in the needs of SPAN homeowners, channeling their desires for savings, convenience and better living into our consumer digital product strategy
• Take ownership of the strategy, roadmap, and execution, in continuous alignment with counterpart product teams and overall business goals
• Rapidly develop, iterate, and deliver products and features, maintaining a balance between production delivery, upcoming product/feature design, and new product/feature discovery
• Champion a metrics-driven approach to prioritization and iteration, using engagement analytics to guide decision making
• Maintain proficiency in 80% of our tech stack - native mobile and web apps, voice assistants, APIs, cloud back-end, data models, device firmware, control - and show eagerness to learn the remaining 20%
• Foster an environment that supports complex, non-linear thinking to create unprecedented products and features, being unafraid to experiment with mental models beyond the energy industry