IT Support Intern, Take Two Interactive

• Experience in offering outstanding service to customers
• Foundational computer expertise and proficiency in resolving system challenges
• Operational Knowledge with the Windows 10, MacOS, Microsoft Office 365
• Basic understanding of Active Directory and Exchange, TCP/IP based networks
• Understanding of computer hardwares such as laptops, desktops, printers, cell phones
• Ability to multitasks, organize shifting priorities & requests
• Understanding of ticketing systems
• Knowledge with AV technology experience
• Outstanding communication and customer service skills
• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
• Must be currently enrolled in higher education

Desirable

• Take-Two’s Summer Internship Program is designed to provide students with an opportunity to gain substantive, first-hand business insight over the course of a three-month paid internship
• Interns will gain hands-on exposure in the area(s) of their desired interests as well as participate in team-based summer-long projects
• Our internships are created with the intent that students walk away with meaningful learning experiences that enhance both their personal and professional development goals
• T2's Internship Program also serves as a gateway to building a talent pool of rising stars for permanent roles
• As an IT Intern at Take-Two Interactive Software, you'll working with the IT team that plays a pivotal role in maintaining and improving our world-class IT infrastructure
• You will address challenges to provide in-person support for operational technology, working closely with development teams to ensure the smooth delivery of services
• This role offers an outstanding opportunity to craft the IT landscape of a leading entertainment company!
• You'll offer on-site assistance for operational and maintenance needs across all production and development environments
• Collaborate with IT team members to grasp support operations within a business organization
• Contribute efforts towards larger IT projects and provide assistance to the team during varies stages
• Monitor and advanced client requests and operational problems are updated/resolved within a timely manner
• Assist with onsite events including setup, event support, and teardown
• Passionate about delivering outstanding client experience and support
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery
• Enjoys working in a fast-paced environment with the ability to change priorities
• Assist with employee on-boarding ensuring new staff is ready to work on day one
• Maintain inventory/asset management for company provided equipment
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency
• Some local travel may be required