Strategic Finance Manager, Gorgias
$169-187k
+ Offers Equity
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
$169-187k
+ Offers Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 5+ years experience with 2 to 3 years of experience in an FP&A environment at a high growth company
- A proven ability to build complex financial models and integrated forecasts from scratch, and develop new analytical frameworks to tackle unstructured problems; Advanced Excel skills required
- Strong communicator with a collaborative, proactive, and detail-oriented approach
- Able to work with large data sets and translate complex information into actionable insights for all audiences
- Curious, coachable, and excited to solve complex business problems with structure and precision
- Demonstrated ability to drive projects to completion under tight timelines, competing priorities, and independently deliver high-quality results
- Experience supporting Product, Engineering, or Infrastructure teams in a finance or strategy role
- Nice to Have:
- Familiarity with SaaS business models and metrics like LTV, CAC, and retention
- Exposure to SQL or BI tools for data exploration
- Experience with planning tools like Pigment, and systems such as NetSuite, HubSpot, or AI-driven analytics platforms
- Experience in Investment Banking, Private Equity or Strategy Consulting
What the job involves
- Gorgias is seeking a Strategic Finance Manager to be the primary strategic finance partner to our Product and Engineering leadership team
- Gic finance partner to our Product and Engineering leadership team. This role will be instrumental in shaping and influencing financial strategy through long-range planning, resource allocation analysis, and infrastructure cost visibility
- You’ll help evaluate product roadmap investments, analyze engineering resourcing, and drive financial insights that inform strategic decisions at the highest levels of the company
- You’ll collaborate with the executives and leadership team across Product, Engineering, and Finance to enable Gorgias to scale sustainably, while maintaining deep visibility into ROI and capital allocation. This is a highly cross-functional role offering exposure to key business priorities and long-term growth initiatives
- Lead financial planning and forecasting for the P&E org, driving discipline in resource allocation and spend management
- Evaluate engineering resource allocation to optimize productivity and ensure alignment with strategic goals
- Partner with infrastructure and platform teams to drive cost visibility and efficiency across hosting, tools, and operations
- Analyze product margins and ROI across our portfolio to inform roadmap prioritization and investment decisions
- Lead long-range financial planning (LRP) efforts, including modeling 50% YoY growth scenarios and investment trade-offs
- Develop robust financial models to support new product initiatives, roadmap planning, and business cases
- Influence at all levels of P&E leadership leveraging data to drive actions, behaviors, decisions and business outcomes
- Partner cross-functionally to ensure financial alignment on strategic initiatives and seamless integration of finance processes
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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