Risk Analyst, GoFundMe
Identity
$75-112k
+ Equity
Social fundraising platform
Open for applications
Social fundraising platform
501-1000 employees
Open for applications
$75-112k
+ Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
- Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
- Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
- Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
- Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
- Empathetic with a strong customer-centric mindset
- Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
- Ambitious self-starter with excellent attention to detail
- Fast learner, with initiative and follow through without sacrificing quality
- Strong performer, able to meet deadlines while balancing different priorities
- Communicate clearly and concisely both orally and in writing, with C1 English proficiency
- Inquisitive with a solution-oriented mindset
- Exemplify company core values and embody team culture
What the job involves
- Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers
- The Risk, Compliance, and Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse
- As a member of the Risk Identity team, you will be responsible for providing high-quality email support to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries, as well as analyzing fundraisers for fraud and money laundering schemes, verifying identities and KYC/B information, and enforcing compliance with relevant laws and regulations
- Providing high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
- Evaluating fundraiser and account attributes for unusual activity and escalating identified risks for final determination and/or next steps
- Conducting customer due diligence reviews on individuals to support escalation pathways to the Compliance team for enhanced due diligence; focusing on sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes
- Conducting due diligence and KYB reviews on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations
- Collecting and analyzing information on an organization’s governance, operations, and financial performance
- In times of global crisis, supporting the Trust & Safety team to set up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed
- Working cross-functionally with Compliance, Trust & Safety, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
- Fielding questions connected to customer due diligence from the Go To Market, Communications, and Public Affairs teams
- Developing a deep understanding of risk-related issues experienced on the platform
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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