Senior Customer Success Manager, Vena Solutions
Partners
Planning, budgeting, and forecasting software
Job no longer available
Planning, budgeting, and forecasting software
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help smart companies better manage their data, spreadsheets, and files.
Role
Who you are
- 4+ years of Customer Success Manager/Account Management experience within a SaaS organization, preferably within Corporate Performance Management (or related experience)
- Strong FP&A or CPM domain knowledge
- Prior experience in managing a large and diverse client group portfolio, with a proven track record of outstanding customer service
- Strong organizational and time management foundations
- Strong presentation and communication skills with ability to communicate basic or straightforward information
- Ability to meet expectations (milestones/deadlines) and is punctual and dependable
- Prioritization is something that you are familiar with and, through some guidance, can readily switch tasks based on the need
- Gain the trust of those you work with, whether they are internal or external clients
- Team player and can also thrive in self-managed and independent environments
- You recognize gaps in process or detail and show initiative to suggest solutions
- You enjoy customer facing and have a proven record of being a customer advocate
- You have technical prowess, love to play with technologies and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
- Prior experience working with CRM software such as Salesforce and other technologies
What the job involves
- As a Partner CSM, you will own a portfolio of customers who have relationships with Vena’s Partners, and will be responsible for ensuring their success on the Vena platform
- You will work directly with our clients and with our mutual partners to understand their business and technical requirements, and work closely with other required teams to ensure success
- Manage relationships: you will actively manage client and partner relationships to increase adoption, ensure retention, and increase satisfaction
- Advise: you will establish a trusted advisor relationship with your clients and Vena’s partners and strategically position our solution, driving adoption
- Build: you will build relationships with customers at all levels from end users and individual contributors to IT Managers and Senior Executives. You’ll also be responsible for working with
- Vena’s partners and building relationships and join portfolio plans with them
- Infuse enthusiasm: you will ignite a sense of excitement with the client, encouraging adoption and expansion where possible
- Communicate: you will consistently touch base with clients and partners throughout the contract lifecycle, escalating important issues where needed
- Advocate: you will be one of the points-of-contact for customers alongside our partners. You will represent the voice of the customer to internal teams
- Strategize: you will think outside the box in your approach and how you strategically support your customers and our partners over time
- In addition, with the help of leadership, anticipate outcomes in advance and identify patterns. Alongside leadership, you’ll help to build new ways of engaging with our clients who work closely with partners to ensure success
- Expand & Renew: you will work to identify, develop and close upsell opportunities for additional products and services. Also, collaborate with customers proactively to secure their ongoing business through renewal
- Travel (as needed) to client events and site visits
Our take
Flexible and low-cost cloud-based software services have continued to propagate across enterprise teams and corporate performance management and accounting is no different.
Vena is at the crest of this trend with its FP&A software. What sets it apart from other planning platforms is that finance teams using Vena create their budgets on a familiar Excel-based spreadsheet interface with Vena’s main value-add coming from the centralizing of dozens or hundreds of otherwise disparate spreadsheets.
The company has experienced impressive demand for its product amongst large corporations such as Coca-Cola, Deloitte, White Castle, and the Kansas City Chiefs. The company is set to further build out and enable its go-to-market efforts as well as invest in its product development roadmap.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$242m
SERIES C
Jan 2019
$115m
SERIES D
Total funding: $390m
Company benefits
- Employee Stock Option Program
- Support for Career Growth
- Vena Resource Groups focused on promotion and advocation of a diverse and inclusive culture
- Virtual wellness sessions
- Flexible Working Arrangements
- Personal Education support
- Attend Conferences & Events
Company HQ
Liberty Village, Toronto, ON
Leadership
Hunter Madeley
(CEO, not founder)Led annual revenue growth from $80 million to $600 million in five years at HubSpot before joining Vena. 20-year career also includes sales and growth leadership roles at companies including ADP and Salesforce.com.
Rishi Grover
(Chief Solutions Architect)Experience at Clarity Systems as Director of Enterprise Solutions before joining IBM and then going onto co-found Vena.
Salary benchmarks
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