Production Support Engineer, Quantum Metric
$72-93k
+ Options / Equity
Continuous product design platform
Job no longer available
Continuous product design platform
201-500 employees
Job no longer available
$72-93k
+ Options / Equity
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- You enjoy tackling challenges and working collaboratively with fellow engineers to explore solutions and determine the most effective approach
- You recognize the value of learning from the experience of others
- You possess a natural curiosity and are likely familiar with a range of technologies, demonstrating an aptitude for continuous learning and expanding your technical horizons
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience
- Experience with SQL, JavaScript, CSS, HTML, and React
- Familiarity with a support ticketing system (e.g., Salesforce, Zendesk, Jira)
- Strong written communication skills
- Solid understanding of the HTTP request/response cycle
- Familiarity with modern CSS frameworks and libraries
- Proven ability to manage and prioritize a significant volume of support tickets effectively
What the job involves
- Join our Production Support team and play a vital role in delivering exceptional support to our customers
- You will develop in-depth expertise in our product's features and configuration, enabling you to effectively address support inquiries, share valuable knowledge, and guide customers in resolving challenges
- Collaborating closely with our Platform Engineering and Customer Success teams, you will contribute to issue diagnosis and ensure that critical customer needs are prioritized
- This role offers a dynamic environment where you will encounter and solve new problems daily
- This position is an excellent opportunity for individuals looking to expand their technical skills, learn from experienced professionals, and gain practical experience within the digital intelligence domain
- If you are a motivated individual with aspirations for growth into roles such as Software Development, Sales Engineering, or Customer Success, this could be a great starting point for your career journey
- Address and resolve support inquiries from enterprise customers and internal teams
- Collaborate with Platform Engineering and Customer Success to investigate and diagnose technical issues
- Respond to support tickets within established service level agreement (SLA) timelines and provide regular progress updates
- Participate in customer meetings, as needed, to review the status of support tickets
- Create and maintain clear and concise documentation of solutions in our customer-facing knowledge base
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company HQ
Northgate, Colorado Springs, CO
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
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