Strategic Account Manager, BloomReach
Growth
+ Performance Bonus
Customer experience personalization platform
Job no longer available
Customer experience personalization platform
1001+ employees
Job no longer available
+ Performance Bonus
1001+ employees
Company mission
To power magical and measurable digital experiences for people and enterprises around the world.
Role
Who you are
- 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
- Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
- Martech | Adtech | Search knowledge is a plus
- Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
- Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
- Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required
- Professional — experience in account management or a similar role, working with senior stakeholders and executives
- Personal — motivation, independence, and fluency in English
What the job involves
- The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers
- This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes
- You will work closely with both clients and internal teams to deliver measurable value and drive continued growth
- Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention
- Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value
- Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives
- Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth
- Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services
- Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies
- Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction
Our take
Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, by delivering an AI-powered platform for building personalized customer experiences. The company believes that velocity comes from the ability to adapt quickly to the next touch points, channels and expectations, so designed its products to be the most flexible on the market.
By combatting the technology issues sitting at a company's digital core, Bloomreach enables its users to deliver a fantastic digital experience to every visitor. This is valuable because positive, cohesive digital journeys are no longer a nice-to-have, but are now an expectation for many consumers.
Bloomreach serves hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, Mailchimp and Bayern München. To stay ahead of competitors, it adopted genAI early, integrating ChatGPT capabilities into its engagement platform back in 2023. This expansion of ML/AI solutions empowers its clients to scale campaigns and broaden customer reach - solidifying its place as a stand-out partner.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$175m
GROWTH EQUITY VC
Jan 2021
$150m
GROWTH EQUITY VC
Total funding: $422m
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Commuter benefits
- Personal pension contribution by Bloomreach
- MyEva - online financial expert tool at your disposal
- Access to Private Hospitals with reduced wait times
- Income protection in case of long-term illness or injury
Company HQ
Mountain View, CA
Leadership
Raj De Datta
(CEO & Founder)Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco
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