Support Engineer, InfoSum

• Proven experience within a technical support role driven by processes
• Experience in assisting with coordinating issue resolution efforts with clients and other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld
• Understanding of database, their structures and SQL
• Ability in assisting in the development of supporting documents such as how-to manuals, use cases, workflows and FAQ pages for internal teams and customers
• Experience in presenting complex technical information to non-technical audiences
• Strong orientation toward problem solving with a systematic, managed method driven approach
• Ability to adjust to changing priorities and handle multiple projects at once
• Ability to troubleshoot and investigative to resolve technical issues
• Support the Product Operations team by testing new features
• Excellent analytical skills
• Excellent presentation skills

Desirable

• You will be working with incredibly smart people who inspire you to be better and achieve your best every day and so open to collaborative environments and culture
• This is a highly cross-functional role that works across our client services, engineering, product, marketing and sales teams and so we are looking for a person able to communicate with both technical and business focused audiences