Partner Relations Manager, Riipen

• 5+ years experience in a client-facing relationship-building or sales role, ideally in a role focused on account growth and expansion
• Bachelor's degree or equivalent diploma in education, business, marketing, or related discipline
• Previous experience working in or having a clear understanding of the education sector (higher-ed in Canada and US preferred)
• A sales mindset, working to meet and exceed revenue targets through delivering exceptional, value-add relationships with your accounts
• Experience in presenting to clients and are comfortable building engaging sales-based presentations to a range of audiences
• Passion and experience in building strong relationships both in person and remotely
• A data-driven spirit, driven and motivated to understand metrics and KPIs (Key Performance Indicators) to hit your goals
• An entrepreneurial spirit and enjoy working in a fast-paced, start-up environment
• A natural ability to inspire our customers to get excited about working with Riipen
• Strong problem-solving, organizational, and analytical skills

Desirable

• Reporting to Senior Manager, Account Management
• Drive revenue growth and contract renewals for a book of accounts across North America working with all contacts associated with the account including educators, career services, and decision-makers;
• Develop account success plans at the account and educator level; deeply understanding the goals of the account and the individual educators using the Riipen platform to drive the best possible experience;
• Coordinate with partners at academic institutions to design a detailed rollout plan for top-down and organic bottom-up faculty adoption with targets and timelines customized for the academic partners’ goals utilizing all Riipen customer-facing teams;
• Work closely with the Academic Sales team to successfully transition new accounts to our services and set them up for future success;
• Conduct regular check-ins and follow-ups with decision-makers and educators at institutions in your book of accounts;
• Host webinars, platform demos, meetings and workshops (including on-site, when possible) to spread Riipen brand awareness at your partner institutions;
• Consult on experiential learning assignment design and development with educators;
• Create proposals and presentations to drive renewal and expansion discussions;
• Report on key metrics for your accounts that align with Riipen departmental and company OKRs (Objectives and Key Results);
• Partner with career services teams to help them engage their own employer and alumni networks in project-based learning;
• Work closely with our Customer Success team to ensure that your accounts are receiving exceptional customer service;
• Work closely with Employer Partnerships to ensure we are acquiring good-fit projects for academic institutions

• Application Received
• Internal Review
• Phone Screen
• Hiring Manager Interview
• Executive Team Interview
• Final Interview
• Offer
• Hired and Begin Onboarding