Customer Service Representative, Butternut Box
€29k
1+ day a week in office
Putting the food back into dog food
Job no longer available
Putting the food back into dog food
201-500 employees
Job no longer available
€29k
1+ day a week in office
201-500 employees
Company mission
To deliver health and happiness to dogs and their humans all over the world.
Role
Who you are
- You can work autonomously to a very high standard, and also thrive as part of a team
- You are fluent in both Dutch and English to a native written and verbal standard
- Eager to learn and improve
- You are an outgoing, hardworking, all-around great communicator who cares deeply about the experience that our customers receive
- Genuine, honest, reliable and adaptable
- A passion for problem solving and finding resolutions independently
- You love dogs
- Some experience in a customer-oriented role. Experience in customer service would be a bonus but not essential
- This role is for available for both fulltime (39 hours per week) as parttime (starting at 16h per week), Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays
- Reasonable numerical reasoning skills
- Exceptional communication skills, both spoken and written
What the job involves
- We are looking for individuals who will provide a world class customer experience to everyone we speak to on any channel they want to contact us in Benelux. All incoming live customer contact will go through you, especially making use of phone, live chat and social media channels
- You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier
- Being the face and voice of Butternut Box to new and existing customers
- Using communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed
- Dealing with a wide range of queries, issues and feedback from our current and potential customer base
- Bringing happy moments to the people (and dogs!) we serve
- Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business
- Helping to form our culture and voice, and bring a fresh pair of eyes to everything
Our take
Nowadays, consumers are not only getting more fussy about what they eat, but also what their pets eat. Butternut Box caters to this trend for the 11 million pet dogs in the UK, with dishes cooked with fresh ingredients and portioned according to the dog's breed, weight, sex and exercise routine.
Butternut Box’s platform uses computer algorithms to work out the individual needs of each dog, bringing technological innovation to a market that has not seen much of it. With the UK dog food industry worth over £1.5 billion, there is a massive potential market for the company, before even considering international growth.
In order to expand its appeal, Butternut Box has been diversifying its products to include environmentally conscious food, treats and wellness products and services for dogs. Having already launched into a few European markets, the company has acquired Polish fresh dog food company PsiBufet to help extend its operations in Central and Eastern Europe, whilst 2023's substantial VC round will help it to build on its already impressive momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2023
$369.6m
GROWTH EQUITY VC
Aug 2021
$52.8m
SERIES D
Total funding: $477.2m
Company benefits
- Butternut Discount - Many of our squad have a special dog(s) in their lives; so we are delighted to offer a generous discount so that more dogs can enjoy Butternut and live healthier & happier lives
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service
- 5 paid 'paws' days per year to support to learning and/or wellbeing
- £500 personal learning & development budget
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
- Flexible working hours and work from home options
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Vitality & Private Dental Insurance with Bupa
- Time off for fertility treatments and pregnancy loss
- Paid sabbaticals for squad members with 5 or more years at Butternut
- Discounted gym access through MyGymDiscounts
- Lots of office dogs (Ajax, Brio, Basil, Chorizo, Lenny, Jasper, Peggy, Pip and many more….)
Company HQ
Shepherd's Bush, London, UK
Leadership
Kevin Glynn
(Co-founder)Previously an Associate at Goldman Sachs.
David Nolan
(Co-founder)Previously a Trader at Goldman Sachs.
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