Senior Development Support Engineer, CloudBees
Governance & compliance tools for software developers
Job no longer available
Governance & compliance tools for software developers
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower developers to build better, faster, and safer.
Role
Who you are
- Basic Linux system administration knowledge
- Good communication skills (English language fluency required)
- The ability to work independently
- The ability to build knowledge of new technologies easily
- A sense of empathy with our customers
- System administration knowledge, especially Linux, storage, and/or networking
- Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
- Knowledge of common enterprise environments & technologies such as LDAP & databases
- Knowledge of common web application architectures, SSL, REST API concepts, etc
- Understanding of Continuous Integration and Continuous Deployment concepts and practices
- Experience with cloud computing environments
- Programming experience, anything from shell scripting to Java development
- Open source community contributions, especially Jenkins
- Previous experience in customer-facing roles
- Computer Science / IT degree or equivalent work experience
- Certifications: Cloud computing providers, Kubernetes, etc
What the job involves
- Answer customer questions about product usage and best practices
- Diagnose complex technical issues and provide solutions or workarounds
- Communicate with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
- Collaborate frequently with members of the Support and Engineering teams
- Contribute to documentation
- Contribute to internal software tools to automate diagnosis of customer issues
- Work a weekend on-call rotation every 4-8 weeks (daytime hours only)
Our take
CloudBees is an automated and end-to-end software delivery platform that enables companies to balance governance and developer freedom. It offers developers and enterprises a raft of solutions to accelerate software development, cutting down on unnecessary hassle and inefficiencies.
With the increasing trend for remote-first workforces, the need to keep development and operations in effective communication has never been more urgent. CloudBees' world-leading Jenkins DevOps server has provided a stable company foundation since 2004, and the company has built on this with a string of strategic acquisitions and integrations to remain a strong DevOps provider.
The company has been working to advance and accelerate product innovation, expand its footprint and broaden its global and regional partnerships, all since hitting the $100M annual recurring revenue mark in 2019. With its track record of keeping pace with the challenges that DevOps organisations face, it's expected that CloudBees will remain a top choice, and it's already being used by the likes of Allianz, Bosch, and HSBC.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2021
$150m
SERIES F
May 2019
$10m
SERIES E
Total funding: $273.2m
Company benefits
- Family First: We support working parents with paid parental leave, including for adoption, so families can bond during that important first year. Leave time varies by country and is locally compliant. We’re proud to support our Bees, and the next generation of innovators!
- Flexible, Remote Work: With Bees across the world, flexibility is a must. We empower employees to work at their personal productivity peak, while staying connected through Slack, video chats, and in-person team off-sites.
- Comprehensive Benefits: We provide competitive healthcare plans that cover medical, dental, vision, retirement, and more. Plus, generous time off to rest, recharge, and spend time with loved ones. Benefits are tailored to local provisions, so you’re supported wherever you live.
- Professional Growth: We invest in the professional growth of our Bees. From conferences and certifications to mentorship and knowledge-sharing. There are plenty of opportunities to sharpen your skills and expand your expertise.
- Health and Wellness: At CloudBees, we believe a healthy workplace supports the whole person. We provide global access to wellness resources like Headspace, along with region-specific tools to care for the mental, emotional, and physical well-being of our Bees.
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Sacha Labourey
(Co-Founder, Board Member & Advisor)Before co-founding CloudBees, Sacha was an External Advisor to Red Hat, an enterprise open source solutions company, and was a member of the Executive Committee for Le Réseau, a non-profit organisation aiming to promote Swiss innovation.
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