Senior Implementations Manager, MANTL

• 4+ years in a client-facing role where you have taken on the role of both project manager and consultant, guiding the customer through best practices and key change management decisions
• Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
• Hyper-organized and strong multi-tasker with an ability to intelligently prioritize multiple competing projects and timelines
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
• A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
• Experience creating cross-team processes and documentation
• High level of attention to detail, organization, and drive to get things right the first time

Desirable

• As an Implementation Manager, you’ll have the opportunity to become a leading expert in all MANTL products and be the face of MANTL to our clients as they onboard
• Each client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products and drive maximum impact for their business, while keeping the project on track and driving MANTL time to value
• You will work closely with the Solutions Engineering and Customer teams to build out functionality that streamlines the on-boarding experience and growth of existing customers while ensuring a smooth support transition after launching on MANTL
• You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams, while acting as a customer advocate across internal product, engineering and design teams