Customer Success Manager, Zocdoc
Onboarding
NYC Hourly Pay Range $30.29—$34.38 USD
2+ days a week in office (Soho, NY)
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
NYC Hourly Pay Range $30.29—$34.38 USD
2+ days a week in office (Soho, NY)
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- People who thrive in this role are highly adaptable and outcomes focused individuals who have the ability to communicate with a balanced sense of confidence, assertiveness, and likability to build rapport and persuade customers to maximize their Zocdoc potential
- Passionate about ensuring long-term satisfaction by understanding a client’s goals and driving feature adoption, utilization, and retention
- Excited to solve problems through creative solutions and product set up
- Motivated by learning and can quickly grasp and apply new ideas & solutions
- A strong believer in individual accountability and excel in project management
- Enthusiastic about working in a diverse and supportive team environment
- An experienced, motivated self-starter driven by metrics, sales targets and goals
- A bachelor’s degree or equivalent
- 1-2 years professional experience in a sales, customer success, account management or support role
- Proven project management, time-management and prioritization skills
- Familiarity with Salesforce or other CRM workflow tools
- Stellar communication and interpersonal skills that convey value
- Strong attention to detail, highly organized, and a quick, curious learner
- Ability to think on your feet and thrive in a dynamic, start-up environment
What the job involves
- As a Customer Success Manager, Onboarding, you will be the driving force in helping our customers maximize their experience on Zocdoc
- In this role, you will act with a constant sense of urgency as you partner with new customers and internal teams to manage a quick and seamless onboarding experience
- In addition, success in Onboarding is achieved by having the ability to sell the value of Zocdoc and get buy-in to ensure new customers quickly complete an optimal account setup, are bookable on the Zocdoc marketplace, and on a path to getting new patient bookings within their first 45 days
- You’ll quickly learn the ins and outs of the Zocdoc product, as well as the process by which we engage and onboard new practices
- Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts
- Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
- Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy
- Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful
- Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
- Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity
- Being persuasive and exceling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction
- Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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