Support Associate, Zerocater
Part Time
$16-$18hr
1-3 days a week in office
Corporate catering and cafeteria solutions
Job no longer available
Corporate catering and cafeteria solutions
101-200 employees
Job no longer available
$16-$18hr
1-3 days a week in office
101-200 employees
Company mission
To help companies build better workplace culture through food.
Role
Who you are
- The fast-paced role is perfect if you’re hungry to learn and love to be challenged
- 1+ year proven performance in a customer-facing environment
- Experience working in a collaborative team environment
- Comfortable working with Salesforce or a similar CRM
- Demonstrated real time problem-solving skills
- Consistent record of achieving individual and team metrics
What the job involves
- Our Support Associates are the face of the company for culinary partners and clients. You’ll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking
- You will have the opportunity to collaborate with various departments and develop professional work experience in a fast-growing startup
- Utilize phone, SMS, internal messaging, and a CRM platform to provide support for external stakeholders
- Monitor and troubleshoot meal deliveries nationwide by understanding situations and finding creative solutions
- Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder
- Collaborate with a team to achieve performance metrics including, but not limited to, timeliness, accuracy and customer satisfaction
- Support Client Success, Sales and Vendor teams to build relationships by responding to requests using empathy and de-escalation skills
- Schedule: Monday-Friday: 5:30-9:30pm central
- And either
- Saturday: 1-1:30pm & 4-4:30pm central or Sunday: 1-1:30pm central (*possible extra hours available)
Our take
It is common knowledge that food can affect mood, so Zerocater is aiming to build better company cultures through catering. Initially known for bringing restaurant food to offices for lunch, the company now offers digital corporate cafes, hybrid cafes, managed cafes, and events catering for companies.
Zerocater's focus on customizability and work culture has given it an edge over food delivery services like DoorDash and Deliveroo. Its AI "FoodIQ" tech helps clients to offer tailored options for their workers' tastes, and its cafe services ensure high catering standards across larger groups. In a hugely crowded market, Zerocater operates in a sufficiently specific niche that could see them grow fast as the sector develops.
On the back of capitalizing on the return to the office, additional funds secured will allow it to double down with the widening of its geographic footprint. It also plans to invest in expanding its digital cafe services, alongside developing improvements to its analytics and AI, that will ensure product utility into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2023
$15m
SERIES C
Sep 2019
$5.3m
SERIES B
Total funding: $38.1m
Company benefits
- Match made in heaven - We offer a 401(k) match that vests immediately and match half of the first 6% that you defer, so we can help you build a secure financial future.
- Work hard play hard - Work-life balance is important; we offer a generous time-off package with paid holidays, vacation days and floating holidays.
- Healthy hearts - Low to no-cost, comprehensive medical, dental, and vision benefits. We pay 100% of monthly premium for HSA options.
- Strong minds - To stay healthy and happy; we offer a $100 monthly stipend for a gym membership of your choice.
- Ownership in the company - At Zerocater you are given stock options so that you can feel the impact of your contibution along with your colleagues.
- Wellness for all - We're proud to offer an Employee Assistance Program (EAP) that addresses the mental and emotional well-being of our team members.
Company HQ
Financial District, San Francisco, CA
Leadership
Ali Sabeti
(CEO)Ali joined Zerocater in 2016 as a VP of Sales & Marketing, moving into the role of COO in 2018 and CEO the same year. Previously, he spent 5 years at Salesforce in various roles, including Director of Demand Generation & Product Marketing, Canada & Brazil.
Prabjot Jaaj
(Chief Product & Technology Officer)Prabjot joined Zerocate in 2018 as a Director of Product Management, he then moved into the role of VP of Product, Engineering & Customer Experience in 2019 and then CPTO in 2021. Previously, he was a Management Consultant at NetAffix and a Senior Director of Business Operations & Monetization, Advertising & Data Products at Yahoo!
Jim Waggoner
(CFO)Jim joined Zerocater in 2018 as VP of Finance, moving into the role of CFO in 2021. Previously, he was the VP of Finance at Disqus, Senior Director/Controller at SAY Media, and Controller/Director of Finance at VideoEgg and Ecast.
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