Technical Support Engineer, Liquibase
+ Equity
More information about location
Database change management tool
Open for applications
Database change management tool
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To be the easiest, safest, and most powerful community-led database change management solution.
Role
Who you are
- The ideal candidate has a passion for helping customers and solving complex technical issues with experience in DevOps
- Strong customer service skills, including managing customer expectations and moderating customer calls
- Ability to build trust while managing critical issues for high-profile customers and maintaining empathy, integrity, and attention to detail
- Excellent troubleshooting skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
- 2+ years of working with popular DevOps tools and services such as Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, Kubernetes
- 2+ years of working with and understanding CI/CD concepts and practices
- Proficient in cloud platforms, such as AWS and Azure
- Solid understanding of networking fundamentals and server administration, specifically Windows Server and Linux
- Technical experience with a variety of databases including, but not limited to, Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake
- Experience with source control (such as Git & GitHub) and shell scripting
- The ability to build knowledge of new technologies easily
- Be located in PST or willing to work in that time zone
- LDAP, TNS, Kerberos authentication protocols, and Active Directory architecture
Desirable
- Experience configuring and troubleshooting at least two of the following:
- Load Balancing Technology
- SAML and OIDC Identity Protocols
- X.509 and general certificate management processes
- Experience using Liquibase or Liquibase Fundamentals Certification
What the job involves
- Liquibase is hiring a Technical Support Engineer to support our database change management product
- They are excited to offer their DevOps expertise and work alongside our customers to solve challenging problems in the database DevOps & CI/CD space
- Surprising and delighting customers
- Using your technical skills and DevOps background to identify, resolve, and manage high-priority, time-sensitive issues for our customers with timely updates while striving to improve overall customer satisfaction
- Communicate with customers through a ticketing system, with phone calls and screen sharing
- Root cause isolation and advocating for needed product fixes
- Updating and creating documentation and knowledge base articles to improve the customer experience
- Collaborating cross-functionally with other teams to troubleshoot and resolve issues
- Work a weekend on-call rotation every 4-8 weeks
Our take
Application code can be developed quite swiftly, but the database code underlying it is often a major bottleneck. The need to make manual changes to databases slows down development and introduces the risk of human error into the process. Liquibase was created to automate database schema updates, eliminating wasted time and making databases safer and more secure in the process.
There are other database change management tools on the market (for instance Flyway), but Liquibase stands out in its flexibility in support for XML, JSON and YAML languages for defining database changes in addition to the industry-standard SQL, and in its ability to work with both NoSQL and relational database types. Because of these advantages, Liquibase has developed a strong developer community and has been downloaded over 100 million times, and is used by enterprises such as IBM Watson Health, Ticketmaster and UPS.
The company is continuing to develop its product and extend its market lead. Having won awards in 2022 for its DataOps solution, it is aiming to build on its success by doubling down on its product's security and collaborative features. As more companies realise the time and cost savings in database management solutions, Liquibase is well-positioned for future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- A remote-first workforce
- Home office allowance
- Meaningful equity
- Comprehensive health, vision and dental benefits
- Flexible time off
- No punks, no jerks culture
- Growth opportunities and ability to move up within the company
- 401K
Company values
- No punks. No jerks.
- Run to trouble.
- Get it done. Do it right.
- Be courageous. Mistakes are okay.
- Communicate and be transparent.
- Innovate. You won’t be ignored.
Company HQ
Hancock, Austin, TX
Articles
Leadership
Robert Reeves
(Advisor)Was previously IT & Wireless Startup Portfolio Director for the University of Texas at Austin and Chief Architect at BMC Software.
Pete Pickerill
(Principal Product Strategist)Was Lead SQA Engineer at BMC Software. Before that was a Software Engineer at Phurnace Software and SQA Engineer for Symantec and WholeSecurity.
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