Staff Site Reliability Engineer, Thinkific

• Has 6+ years of experience in the software or infrastructure engineering profession, including time spent in a reliability or platform-focused role
• Has experience owning services in production, and feels comfortable with infrastructure as code, container orchestration, and cloud-native development practices
• Understands the operational needs of complex distributed systems and has experience with monitoring, observability, incident management, and system hardening
• Writes infrastructure code in tools like Terraform with an eye toward security, modularity, and collaboration
• Has experience with languages like Ruby, Python, or Bash, and is proficient in working with relational and non-relational databases such as Postgres or AWS Aurora
• Can identify root causes of complex issues across multiple systems and work with stakeholders to develop resilient solutions
• Has experience with queueing systems like SNS, SQS, or Sidekiq and understands patterns for asynchronous processing and fault tolerance
• Enjoys collaborating across teams, sharing knowledge, and helping shape the team’s technical roadmap
• Is a thoughtful communicator who proactively shares context, feedback, and plans with their team and stakeholders
• Brings a continuous improvement mindset by seeking out opportunities to streamline workflows, reduce toil, and enable team success
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

Desirable

• As a Staff SRE, you’ll work closely with engineers, domain experts, and stakeholders to improve the performance, reliability, and security of our systems
• You’ll bring deep technical skills and a collaborative mindset to drive forward important projects and help other engineers grow through mentorship and coaching
• You’ll be a core contributor on your team and a go-to expert in your domain
• You’ll collaborate with engineering leadership and cross-functional partners to solve complex problems and ensure our systems scale reliably to support our growing platform
• Your goal will be to help guide and execute on projects related to your technical domain
• Own a technical domain within our system and be accountable for operations and SLOs related to performance, reliability, and security, as well as architectural evolution and technical documentation aligned with broader strategy
• Contribute to the planning and execution of technical projects within and across your team, helping ensure that initiatives are well-scoped, aligned with organizational priorities, and effectively delivered
• Partner with product managers, designers, and other engineers to define system requirements, propose implementation strategies, and make tradeoffs visible
• Champion operational excellence, observability, and incident response across your team and adjacent services
• Write high-quality, maintainable, and efficient code with a focus on long-term scalability and performance
• Share your expertise by mentoring other engineers, supporting code reviews, and guiding others through architectural and debugging challenges
• Promote a culture of continuous improvement by encouraging experimentation, learning from failure, and driving engineering best practices in reliability, performance, and software quality
• Participate in our on-call rotation and incident response processes to help maintain a high level of service reliability