Director of Revenue Operations, Healthie
$160-200k
Infrastructure for virtual-first healthcare organizations
Job no longer available
Infrastructure for virtual-first healthcare organizations
101-200 employees
Job no longer available
$160-200k
101-200 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- You have a track record of success:
- 6+ years of experience in revenue/sales operations for a SaaS product
- 4+ years of experience working on revenue tools
- 4+ years hiring and developing a world-class team
- 2+ years of experience in revenue enablement, training, and non-technical operations
- Tools & Tech Experience:
- You have a strong knowledge of Salesforce and HubSpot, and bonus if you have knowledge of Vitally, AskNicely, PartnerStack, Stripe, Apollo, Mixpanel, Zapier, etc
- You have working knowledge of out of the box and custom/API integrations and webhooks. You know how to actually build tooling, alongside a technical Business Systems Manager
- Strong interpersonal and leadership skills:
- You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority
- You know how to partner alongside cross-functional Growth teams to provide the best employee and customer experiences possible
- You are financially savvy & deeply analytical: Highly proficient in financial modeling, revenue modeling, sales approaches, and reporting
- You are business-minded & operationally-oriented: Business acumen and foundational quantitative skills to effectively develop appropriate proposals and agreements, while staying super organized
- Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down
- Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences
- Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work
What the job involves
- Healthie is seeking a Director of Revenue Operations (Department Lead, reporting to our COO), responsible for the strategy, execution, and alignment of revenue operations across the company
- This team is specifically responsible for supporting the operations of Marketing, Sales, Customer Success, Support, and Business Development to drive revenue growth and streamline operations
- You and your team will be responsible for Operations, Tools & Enablement, and Insights
- Build a robust revenue operations quarterly roadmap plan across all aspects of the customer journey
- Monitor and review Healthie’s sales funnel on a weekly, monthly and quarterly basis
- Conduct Pipeline and Account Review processes, which includes lead distribution
- Provide Marketing Operations support for Growth and Product Marketing functions
- Lead financial performance management, including administering compensation plans
- Launch Deal Desk function, along with Finance and Legal
- Lead existing tooling and systems roadmap, all in an effort to increase revenue and delight customers
- Recommend, implement, integrate, and manage updates to the tools our Business Team uses which currently consist of Salesforce, HubSpot, Vitally, AskNicely, PartnerStack, Stripe, Apollo, and more
- Implement workflow automations to reduce administrative tasks for teams
- Train internal growth and customer teams on new processes and tools
- Onboard new team members into existing systems and workflows
- Update documentation / internal wiki page across all elements of the RevOps function
- Provide guidance on long-term strategic needs (revenue and headcount planning) for the revenue business
- Build automation to forecast revenue call on a regular basis to Finance
- Measure key data to measure effectiveness of projects across all departments (KPIs and OKRs)
- Build Data Insights function over time
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector. Would-be startups, however, have to navigate the costly and complex process of building out core, HIPAA-compliant infrastructure.
So software and API company Healthie is filling the gap in this market. The business helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools. This means that businesses can launch and scale at a fraction of the cost, and in a fraction of the time.
It’s a broad-based set of solutions that’s won Healthie an impressive number of client organizations across over 20 different countries. This vigorous growth looks likely to continue too with its regular funding rounds. Telemedicine remains a popular healthcare tool, and as regulations on telehealth data privacy tighten, the growing number of startups in this space are likely to need more support than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company HQ
Chelsea, New York, NY
Leadership
Erica Jain
(CEO & Co-Founder)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO & Co-Founder)Founded search engine Gevva, and then worked freelance as a web designer.
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